If you need to speak to a live customer service representative in the New York State Department of Motor Vehicles customer service you need to dial 1-518-486-9786 or 1-800-698-2931. To speak with a live agent, you need to press 1 (for English), press 2 (for any other location), then press 2 (for all other DMV related questions), press 1 (to process a transaction or change your address online and need help or have any other questions), after press 5 (for any other questions or to speak with a representative) and stay on the line (typical waiting time is about 20-40 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you live in the countries of Albany, Onondaga, Nassau, Rocklin or Westchester or in the five boroughs of New York City press 1.
- For any other location press 2.
If you press 2 in the above menu you will get the following sub-menu:
- If you need help making a reservation or with a meal in or Dropbox transaction press 1.
- For all other DMV related questions press 2.
NY DMV Customer Service Hours
Live customer service representatives from NY DMV are available from 8am to 4:30pm ET Monday-Friday, Saturday-Sunday closed.
New York State Department of Motor Vehicles Customer Support Phones
- NY DMV Customer Support Phone is 1-518-486-9786 or 1-800-698-2931. Live customer service representatives from NY DMV are available from 8am to 4:30pm ET Monday-Friday, Saturday-Sunday closed.
- For Telecommunications Device for the Deaf (TDD) you need to dial 711 or 1-800-662-1220 (have the relay operator dial 1-518-486-9786).
- For Bad Check you need to dial 1-518-474-5766. Live customer service representatives are available from 9am to 3pm Monday-Friday, Saturday-Sunday closed.
- For Clean Pass Vehicles you need to dial 1-518-486-9786. Live customer service representatives are available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.
- For Division of Safety and Business Hearings you need to dial 1-518-474-1509. Live customer service representatives are available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.
- For Insurance Services Bureau you need to dial 1-518-474-0700. Live customer service representatives are available from 8:30am to 4:15pm Monday-Friday, Saturday-Sunday closed.
- For Personalized and Custom Plates you need to dial 1-518-402-4838. Live customer service representatives are available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.
- For Refund/Credit Card you need to dial 1-518-474-0904. Live customer service representatives are available from 9am to 3pm Monday-Friday, Saturday-Sunday closed.
- For Salvage exam scheduling and transport permits you need to dial 1-518-486-6560.
- For Salvage paperwork and salvage titles you need to dial 1-518-473-0399.
- For Schedule a Road Test you need to dial 1-518-402-2100. Live customer service representatives are available 24/7.
- For Title Services Bureau you need to dial 0845-241-9560.
- For Traffic Violations Bureau (TVB) you need to dial 1-718-488-5710.
New York State Department of Motor Vehicles Social Networks Customer Service
- New York State Department of Motor Vehicles customer service could be contacted via New York State Department of Motor Vehicles Facebook page. Typically New York State Department of Motor Vehicles customer service representative replies within an hour.
- You can also reach NYS DMV support via NYS DMV Twitter page
- You can view latest NYS DMV videos on NYS DMV Youtube page
- You can view latest NYS DMV photos on NYS DMV Instagram page
NY DMV Live Chat Support
You can start a live chat session with a NY DMV Support Agent on the Vodafone Support page by clicking the “Ask a Question” button in the bottom right corner of the page.
NY DMV support e-mail
NY DMV doesn’t offer live support via e-mail.
New York State DMV Help Center
- You can get more information about NY DMV Customers on the NY DMV Customer Help page.
NYS DMV Opening Hours
You can find more information about NYS DMV opening hours on the NYS DMV Locations Page