How to Talk to a Live Person in Vivint Customer Service

If you need to contact a live person in Vivint customer service you need to dial 1-855-290-3685. To speak with a live agent, you need to press 1 at the first prompt and stay on the line (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other available options:

  • If you are currently a customer and would like to speak to a representative press 1.
  • If you have question about becoming a new customer press 2.
  • To repeat these options press 3

If you press 1 in the above menu you will get the following sub-menu:

  • To report an alarm or cancel alarm dispatch press 1.
  • For equipment issues press 2.
  • For billing or account support press 3
  • To move or cancel your service press 4

Vivint Customer Service Hours

Vivint live customer service agents are available 24 hours a day seven days a week.

Vivint Phone Customer Service

  • Vivint customer service phone number is 1-855-290-3685. Live customer service agents are available 24 hours a day seven days a week.
  • For Billing, Customer Service & Technical Support you need to dial 1-800-216-5232.
  • For Solar Energy Support & Purchase inquiries you need to dial 1-877-404-4129.
  • To purchase a system you need to dial 1-855-616-6589.

Vivint Social Networks Customer Service

Vivint Live Chat Support

You can start a live chat session with a Vivint Support Agent on the Vivint Contact page by clicking the “Support chat” button.

Vivint support e-mail

Media Inquiries: [email protected]

Vivint Mailing Addresses

62992 Collections Drive
Chicago, IL 60693-0629