If you need to contact a live person in DHL customer service you need to dial 1-800-225-5345. To speak with a live agent, you need to say “representative” or press 0 and then stay on the line (typical waiting time is about 2-3 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you want DHL to pick up the shipment at a specific address say “schedule a pick up” or press 1.
- If you have a DHL tracking number and want to find out the status of a shipment say “track a package” or press 2.
- To find out how long it will take or how much it will cost to ship your package say “get a requote” or press 3.
- To find the nearest place we can drop off a package say “find a drop off location” or press 4.
- For anything else such as a billing question or delivery notice say “help with something else” or press 5.
- If you want to speak with representative say “representative” or press 0.
DHL Customer Service Hours
DHL live customer service agents are available from 5am to 9pm MST Monday-Friday, from 6am to 5pm MST Saturday, Sunday closed.
DHL Express Customer Service Phones
- DHL Express customer service phone number is 1-800-225-5345.
- To Attempted Delivery Notices you need to dial 1-888-273-8876.
- For Billing Assistance you need to dial 1-800-722-0081.
- For Claims Department you need to dial 1-800-273-4530.
- For Clearance On Demand you need to dial 1- 866-915-5700.
- For Dangerous Goods you need to dial 1-866-817-3794.
- For Service Point Partners you need to dial 1-844-697-7377.
- For Technical Support you need to dial 1-800-527-7298.
- For DHL eCommerce you need to dial 1-800-805-9306.
- For DHL Supply Chain you need to dial 1-877-272-1054.
- For DHL Global Forwarding you need to dial 1-800-426-5962.
DHL Social Networks Customer Service
- DHL customer service could be contacted via DHL Facebook page. Typically customer service replies within an hour.
- You can also reach DHL support via DHL Twitter page
- You can view latest DHL videos on DHL Youtube page
DHL Mailing Addresses
DHL eCommerce Corporate Office:
2700 South Commerce Parkway
Weston, FL 33331
DHL Live Chat Support
DHL doesn’t offer live chat support. Best way to contact DHL is to call them at 1-800-225-5345.
DHL support e-mail
For DHL eCommerce via [email protected]