If you need to contact a live person in Santander customer service you need to dial 1-877-768-2265. To speak with a live agent, you need to press 1 at the second prompt, then enter 9 digit SSN or User ID or stay on the line (typical waiting time is about 3-5 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For all personal account inquiries press 1.
- For all business account inquiries press 2.
First Phone Menu:
Second Phone Menu:
- To inquire about an existing account or to speak to an advisor press 1.
- For online, mobile banking or bill pay support press 2.
- To disputed transaction press 4.
- To inquire about an existing loan, mortgage or credit card press 5.
- To obtain current rate information, inquire about opening a new deposit, loan, mortgage or credit card account press 6.
- If you are merchant verifying a check press 7.
Santander Customer Service Hours
Live customer service representatives from Santander are available 24 hours a day seven days a week.
Santander Phone Customer Service
- Santander customer service phone number is 1-877-768-2265. Live customer service representatives from Santander are available 24 hours a day seven days a week.
- If your loan is owned by Fannie Mae you need to dial 1-800-232-6643.
- If your loan is owned by Freddie Mac you need to dial 1-800-373-3343.
Santander Social Networks Customer Service
- Santander customer service could be contacted via Santander Facebook page. Typically Santander customer service representative replies within an hour.
- You can also reach Santander support via Santander Twitter page
- You can view latest Santander photos on Santander Instagram page
Santander support e-mail
For general inquiries about Santander’s solutions and services via e-mail use following Santander contact form.
Santander Live Chat Support
Santander doesn’t offer live chat support. Best way to contact Santander is to call them at 1-877-768-2265.
Santander Mailing Addresses
Executive Management Services Client Relations:
10-421-CR1 P.O. Box 12646 Reading, PA 19612