How to Talk to a Live Person in UPS Customer Service

To reach a live person in UPS customer service you need to dial a 1-800-742-5877 (1-800-PICK-UPSĀ®) phone number. When dialed, this number will connect you to an automated system which will try to help you with your choices. Below are the choices from the main menu of this system. Please note that these are not numbered choices. You will need to tell your choice to the automated customer support system.

  • Track a package
  • Send a package
  • Shipping information or order supply

In order to quickly get to a live agent you need first to make your choice in the main menu above. After that just say “Agent” and the system will connect you to a live person in a corresponding UPS support department. Please note that saying “Agent” in the main menu won’t connect you to a human. Instead, the automated system will suggest you make a choice first and only then request an agent.

To reach a live person UPS International shipping customer service you need to call 1-800-782-7892. Listen to the choices available in the main menu and say a choice which matches the purpose of your call. After that say “Agent” to speak with a human.

Alternative methods to contact UPS customer service

UPS customer server e-mail

If you’d like to send an inquiry to UPS via e-mail you can use a form available at this link.

You can send an e-mail to UPS customer service in the following categories:

  • Tracking
  • Receiving a package
  • Sending a package
  • Billing
  • Claims
  • Technical support
  • General

Contact UPS Headquarters

UPS World Headquarters

55 Glenlake Parkway NE

Atlanta, GA 30328

United States

Phone number: 1-800-PICK-UPS

Useful URLS

Find UPS locations.

Report fraud to UPS

UPS customer service page

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