If you need to speak to a live customer service representative in Kentucky Unemployment Insurance customer service you need to dial 1-502-564-2900. To speak with a live agent, you need to press 1 (for English), then press 5 (for all other information), after press 2 (to speak with a representative from benefit payment control about your overpayment 1099, lost or stolen check or direct deposit) and stay on the line (typical waiting time is about 20-50 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To file a claim for unemployment insurance benefits you may do so online at https://kcc.ky.gov/ or by pressing 1.
• To check the status of your requested benefit payment you previously requested you may do so by pressing 2.
• For assistance with your focus career work registration and resume building press 3.
• If you are an employer press 4.
• For all other information press 5.

Kentucky (KY) Unemployment Insurance Customer Service Hours

Live customer service representatives from Kentucky (KY) Unemployment Insurance are available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.

Kentucky (KY) Unemployment Insurance Customer Support Phones

• Ky Unemployment Insurance Customer Support Phone is 1-502-564-2900. Live customer service representatives from Ky Unemployment Insurance are available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
• To File a claim you need to dial 1-502-875-0442.
• For Services for people with disabilities you need to dial 1-800-648-6057.
• For Claims that combine wages earned in Kentucky with wages earned out of state you need to dial 1-502-564-3240.
• For Claims for a Kentucky employer when you reside in another state you need to dial 1-502-564-2384.
• For A federal/military claim you need to dial you need to dial 1-502-564-3240.
• For A claim filed on your behalf by an employer you need to dial 1-502-564-2369.
• For A lien filed against you because of an unemployment insurance overpayment you need to dial 1-502-564-2387.
• For A claim separation you need to dial 1-502-564-0020.
• For Overpayment recovery questions you need to dial 1-502-564-2387.
• For Reporting possible benefit fraud you need to dial 1-502-564-2387.
• For Potential or pending appeals you need to dial 1-502-564-3925.
• To Request a payment through continued claims you need to dial 1-877-369-5984.

KY Career Center Social Networks Customer Service

• You can reach KY Career Center support via KY Career Center Twitter page

Kentucky Unemployment Insurance Mailing Addresses

Office of Unemployment Insurance:
Attention BPC
500 Mero Street 4th Floor
Frankfort KY 40601

Kentucky Unemployment Insurance Live Chat Support

You can start a live chat session with Kentucky Unemployment Insurance on the Kentucky Unemployment Insurance Support page by clicking the “Do you need help?” green button in the bottom right corner of the page.

Kentucky UI support e-mail

• For Kentucky UI questions send an e-mail to [email protected]
• If you know of anyone collecting unemployment insurance (UI) benefits while working, while unable to work or when he or she is not eligible to receive these benefits send an e-mail to [email protected]​
• f you know of someone who has refused to accept suitable work send an e-mail to [email protected]​
• To contact Unemployment Insurance Claim Question via e-mail use the following Unemployment Unemployment Claims contact form

Kentucky Unemployment Help Center

• You can get more information about Kentucky Unemployment Customers on the Kentucky Unemployment Customers Support page.

Kentucky Unemployment Opening Hours

You can find more information about Kentucky Unemployment Offices opening hours and numbers on the Kentucky Unemployment Office Locations Page

Kentucky Unemployment Headquarters

View Kentucky Unemployment headquarters location on a map.

Reach Real Person in Kentucky Unemployment by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Kentucky Unemployment Facebook account or Kentucky Unemployment Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Kentucky Unemployment are provided above.

What to do if Kentucky Unemployment Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Kentucky Unemployment customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Kentucky Unemployment Insurance Customer Service are the most accurate.

If you successfully reached a live customer service agent in Kentucky Unemployment please leave your instructions in the comments section below so everyone can use it.