Number for Live PersonIf you need to speak to a live customer service representative in Kentucky Unemployment Insurance customer service you need to dial 1-502-564-2900. To speak with a live agent, you need to press 1 (for English), then press 5 (for all other information), after press 2 (to speak with a representative from benefit payment control about your overpayment 1099, lost or stolen check or direct deposit) and stay on the line (typical waiting time is about 20-50 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To file a claim for unemployment insurance benefits you may do so online at https://kcc.ky.gov/ or by pressing 1.
- To check the status of your requested benefit payment you previously requested you may do so by pressing 2.
- For assistance with your focus career work registration and resume building press 3.
- If you are an employer press 4.
- For all other information press 5.
Kentucky (KY) Unemployment Insurance Customer Service Hours
Live customer service representatives from Kentucky (KY) Unemployment Insurance are available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
Kentucky (KY) Unemployment Insurance Customer Support Phones
- Ky Unemployment Insurance Customer Support Phone is 1-502-564-2900. Live customer service representatives from Ky Unemployment Insurance are available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
- To File a claim you need to dial 1-502-875-0442.
- For Services for people with disabilities you need to dial 1-800-648-6057.
- For Claims that combine wages earned in Kentucky with wages earned out of state you need to dial 1-502-564-3240.
- For Claims for a Kentucky employer when you reside in another state you need to dial 1-502-564-2384.
- For A federal/military claim you need to dial you need to dial 1-502-564-3240.
- For A claim filed on your behalf by an employer you need to dial 1-502-564-2369.
- For A lien filed against you because of an unemployment insurance overpayment you need to dial 1-502-564-2387.
- For A claim separation you need to dial 1-502-564-0020.
- For Overpayment recovery questions you need to dial 1-502-564-2387.
- For Reporting possible benefit fraud you need to dial 1-502-564-2387.
- For Potential or pending appeals you need to dial 1-502-564-3925.
- To Request a payment through continued claims you need to dial 1-877-369-5984.
KY Career Center Social Networks Customer Service
- You can reach KY Career Center support via KY Career Center Twitter page
Kentucky Unemployment Insurance Mailing Addresses
Office of Unemployment Insurance:
Attention BPC
500 Mero Street 4th Floor
Frankfort KY 40601
Kentucky Unemployment Insurance Live Chat Support
You can start a live chat session with Kentucky Unemployment Insurance on the Kentucky Unemployment Insurance Support page by clicking the “Do you need help?” green button in the bottom right corner of the page.
Kentucky UI support e-mail
- For Kentucky UI questions send an e-mail to [email protected]
- If you know of anyone collecting unemployment insurance (UI) benefits while working, while unable to work or when he or she is not eligible to receive these benefits send an e-mail to [email protected]
- f you know of someone who has refused to accept suitable work send an e-mail to [email protected]
- To contact Unemployment Insurance Claim Question via e-mail use the following Unemployment Unemployment Claims contact form
Kentucky Unemployment Help Center
- You can get more information about Kentucky Unemployment Customers on the Kentucky Unemployment Customers Support page.
Kentucky Unemployment Opening Hours
You can find more information about Kentucky Unemployment Offices opening hours and numbers on the Kentucky Unemployment Office Locations Page