How to Talk to a Live Person in Illinois State Police Customer Service

Illinois State Police does not offer phone customer service. You can reach Illinois State Police customer service by email.

Illinois State Police Customer Service Hours

Live customer service representatives from Illinois State Police are available 24 hours a day seven days a week.

Illinois State Police Customer Service Phones

  • For FIREARM OWNERS IDENTIFICATION (FOID) you need to dial 1-217-782-7980.
  • If you have a question regarding the Firearm Owner’s Identification Card or the Firearm Concealed Carry Act you need to dial 1-217-782-7980.
  • For Headquarters you need to dial 1-815-726-6377.
  • For the Division of Patrol you need to dial 1-217-524-0191.

Illinois State Police Social Networks Customer Service

Illinois State Police Mailing Addresses

Illinois State Police
Firearms Services Bureau
801 South 7th Street
Suite 400 – M
Springfield, Illinois 62703

Illinois State Police, District 5 (Joliet) Headquarters:
16648 S. Broadway Street
Lockport, IL 60441

Illinois State Police Live Chat Support

Illinois State Police doesn’t offer live chat support.

Illinois State Police support e-mail

Illinois State Police Help Center

You can find information about FOID Card, Concealed Carry Firearms and other on the Illinois State Police Support page.

Illinois State Police Opening Hours

24 hours a day seven days a week

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