How to Talk to a Live Person in Washington State Unemployment Customer Service

If you need to speak to a live customer service representative in Washington State Unemployment customer service you need to dial 1-800-318-6022. To speak with a live agent, you need to press 1 (for English), then enter your social security number, press 7 (If you have a question about unemployment insurance), after press 9 (for all other questions) and stay on the line (typical waiting time is about 20-30 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you would like to open or reopen a claim press 2.
  • If you have a question about unemployment insurance press 7.

Washington State Unemployment Customer Service Hours

Live customer service representatives from Washington State Unemployment are available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.

Washington State Unemployment Customer Service Phones

  • Washington State Unemployment customer service phone number is 1-800-318-6022. Live customer service representatives from Washington State Unemployment are available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.
  • For Agency headquarters you need to dial 1-360-902-9500.
  • For tax rate, penalties or benefits claimed by a former employee you need to dial 1-888-836-1900.
  • For general tax information and forms, information for new businesses or information about your current tax rate you need to dial 1-855-829-9243.
  • For information about the federal Work Opportunity Tax Credit you need to dial 1-800-669-9271.
  • For labor statistics you need to dial 1-800-215-1617.
  • For Employer assistance to avoid layoffs – Shared Work Program you need to dial 1-800-752-2500.
  • For Arrange repayment of benefits you’re not entitled to receive you need to dial 1-866-697-4831.

Washington Employment Security Department Social Networks Customer Service

Washington Employment Security Department Mailing Addresses

Headquarters:
P.O. Box 9046
Olympia, WA 98507
(US Postal Service only. No UPS or FedEx)

Tax rate, penalties or benefits claimed by a former employee:
Experience Rating/Benefits Charging Unit
P.O. Box 9046
Olympia, WA 98507

Bankruptcy notices:
P.O. Box 9046
Olympia, WA 98507
(U.S. Postal Service only. No UPS or FedEx)

Pay quarterly unemployment taxes:
Employment Security Department
P.O. Box 34467, Seattle, WA 98124

Information about your current tax rate:
Employment Security Department
Experience Rating/Benefits Charging Unit
P.O. Box 9046, Olympia, WA 98507

Mailing addresses for benefit claimants:

  • Request for an appeal
    Claims Center Appeals
    P.O. Box 19018
    Olympia, WA 98507-0018
  • Petition for review
    Agency Records Center
    P.O. Box 9555
    Olympia, WA 98507-9555
  • Paper weekly-claim forms
    Centralized Claims Processing Unit
    P.O. Box 14857
    Olympia, WA 98511
  • Overpayments
    Benefit Payment Control
    P.O. Box 24928
    Seattle, WA 98124-0928
  • Shared-Work forms
    Shared Work Program
    P.O. Box 9046
    Olympia, WA 98507-9046

Washington Unemployment Live Chat Support

You can start a live chat session with a Washington Unemployment Support Agent on the Washington Unemployment Contact page by clicking the “Chat now on WorkSource website” link.

Washington Unemployment support e-mail

Washington Unemployment Insurance Help Center

You can get more information about Oregon Unemployment Insurance on the Washington Unemployment Help page.

Washington Unemployment Opening Hours

Monday 8am to 4pm
Tuesday 8am to 4pm
Wednesday 8am to 4pm
Thursday 8am to 4pm
Friday 8am to 4pm
Saturday closed
Sunday closed

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