If you need to talk to a live person in Kroger customer service you need to dial 1-800-576-4377 phone number. To speak with a live agent, you need to press 2.

Live customer service agents are available Monday-Friday 8am to midnight EST. Saturday-Sunday 8am to 9.30pm EST.

For your convenience we included the main menu of the Kroger customer service system below:

• If you have questions about your fuel point balance or fuel discounts press 1.
• For the retail store, pharmacy, or the little clinic location nearest you press 2.
• To speak to a customer service adviser regarding your loyalty card or fuel programs, a store experience, or a community rewards programs press 3.
• If you have questions about digital account, digital coupons or our website press 4.
• If you have questions or concerns regarding products which were purchased in our stores, or if your call is concerning a national or local recall announcement press 5.
• For questions about our $4 generic drug programs, or to schedule your flu shot, press 6.
• For our gift-card services press 7.
• If you wish to know more about the products and services we provide, press 8.

Kroger Service Options

Kroger Phone Customer Service

For inquiries about My Prescriptions services you need to dial 1-855-489-2502.

For gift card balance or order status inquiries you need to dial 1-800-576-4377.

For questions about an online floral order you need to dial 1-866-520-0356.

For inquiries about i-wireless products or services you need to dial 1-866-594-3644.

For questions about Prepaid Debit Cards you need to dial 1-866-265-8419.

For questions about Coinstar you need to dial 1-800-928-2274.

For for any inquiries from media sources, contact our Media Relations Department via 1-513-762-4000.

Kroger Social Support

• Kroger customer support could be contacted via Kroger Facebook page
• You can also reach Kroger support via Kroger Twitter page
• You can also reach Kroger support via Kroger Youtube page

Kroger Customer Service Mailing Addresses

Corporate Headquarters:

The Kroger Co.

Customer Relations

1014 Vine Street

Cincinnati, Ohio 45202