How to Talk to a Live Person in Minnesota Unemployment Insurance Customer Service

If you need to speak to a live customer service representative in Minnesota Unemployment Insurance (UI) customer service you need to dial 1-877-898-9090. To speak with a live agent, you need to press 1 (for English), enter your social security number, then press 2 (to hear frequently requested information), after press 0 (to speak with a representative) and stay on the line (typical waiting time is about 30-50 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you would like to apply for unemployment benefits press 1.
  • To hear frequently requested information press 2.

If you press 2 in the above menu you will get the following sub-menu:

  • For our web address, customer service center hours and phone instructions press 2.
  • To apply for benefits press 3.
  • For information you will need to apply press 4.
  • For qualifies press 5.
  • For how benefits are calculated press 6.
  • For an overview of the application process press 7.
  • If you have a question about a topic not listed press 8.
  • To apply for benefits now press 9.
  • To repeat this menu press 1.
  • To speak with a representative press 0.

MN Unemployment Customer Service Hours

Live customer service representatives from MN Unemployment are available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed. The automated phone system is available from 6am to 6pm Monday-Friday, Saturday-Sunday closed.

MN Unemployment Customer Support Phones

  • MN Unemployment Customer Support Phone is 1-877-898-9090. Live customer service representatives from MN Unemployment are available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed. The automated phone system is available from 6am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Twin Cities area you need to dial 1-651-296-3644.
  • For TTY – for the hearing impaired you need to dial 1-866-814-1252.
  • For Employers & Agents Customer Support you need to dial 1-651-296-6141 (press 4 to speak to a representative). Live customer service representatives from MN Unemployment are available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.
  • For TTY – users you need to dial 1-866-814-1252.

Minnesota Department of Employment and Economic DevelopmentĀ Social Networks Customer Service

MN Unemployment Mailing Addresses

UI Customer Service:
P.O. Box 4629
St. Paul, MN 55101-4629

Tax Correspondence:
Unemployment Insurance Program
1st National Bank Building
332 Minnesota Street, Suite E200
St. Paul, MN 55101-1351

MN Unemployment Live Chat Support

MN Unemployment doesn’t offer live chat support.

MN Unemployment support e-mail

  • To contact MN Unemployment via e-mail you need to go to the Secure Online Message Center, log in to your account and select “Submit a question to UI Staff”.

Minnesota Unemployment Insurance Help Center

MN Unemployment Opening Hours

Monday 8am to 4:30pm
Tuesday 8am to 4:30pm
Wednesday 8am to 4:30pm
Thursday 8am to 4:30pm
Friday 8am to 4:30pm
Saturday closed
Sunday closed

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