If you need to speak to a live customer service representative in NC Unemployment customer service you need to dial 1-888-737-0259. To speak with a live agent, you need to press 1 (for English), then press 5 (for all other inquiries) and stay on the line (typical waiting time is about 20-30 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you need to apply for unemployment or need assistance signing into to your account press 1.
- If you calling to check the status of your claim press 2.
- If you have an appeal and unfavorable unemployment insurance determination, will need assistance filing an appeal press 4.
- For all other inquiries press 5.
- To repeat these menu options press 9.
NC Unemployment Customer Service Hours
Live customer service representatives from NC Unemployment are available from 8am to 6pm Monday-Friday, from 8am to 5pm Saturday, from 12am to 5pm Sunday.
NC Unemployment Customer Support Phones
- NC Unemployment Customer Support Phone is 1-888-737-0259. Live customer service representatives from NC Unemployment are available from 8am to 6pm Monday-Friday, from 8am to 5pm Saturday, from 12am to 5pm Sunday.
- For Pandemic Unemployment Assistance you need to dial 1-866-847-7209.
- For Fraud Hotline you need to dial 1-984-465-9224. Live customer service representatives from NC Unemployment are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
- For Employer Call Center with questions or assistance regarding taxes, List of Charges/Potential Charges, sign in and password resets you need to dial 1-866-278-3822. Live customer service representatives from NC Unemployment are available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.
NC Division of Employment Security Social Networks Customer Service
- You can reach NC Division of Employment Security support via NC Division of Employment Security Twitter page
- You can view latest NC Division of Employment Security videos on NC Division of Employment Security Youtube page
North Carolina Division of Employment Security Mailing Addresses
P.O. Box 25903
Raleigh, NC 27611-5903
DES Mailing Address:
P.O. Box 25903
Raleigh, NC 27611-5903
DES Central Office Location:
700 Wade Avenue
Raleigh, NC 27605
NC Unemployment Live Chat Support
You can start a live chat session with a NC Unemployment Support Agent on the NC Unemployment Support page. To speak with a live agent, you need to press the “Ask Us anything..” button in the bottom right corner, then press the “Chat with Us” button, choose the question and start chat.
NC Unemployment support e-mail
- To contact the Customer Call Center with questions regarding benefits and assistance with unemployment insurance claims, sign in or password resets use the following NC Unemployment Customer Contact Form.
- For Employer Tax Assistance send an e-mail to [email protected]
- For UI Sides Employer Support & Inquiry send an e-mail to [email protected]
- For Pryor Gibson, Assistant Secretary send an e-mail to [email protected]
- To report suspected unemployment fraud to the N.C. Division of Employment Security use the following NC Report Unemployment Fraud Contact Form.
NC Unemployment Help Center
- You can get more information about NC Unemployment Customers on the NC Unemployment Customers Support page.
NC Unemployment Opening Hours
Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday 8am to 5pm
Sunday 12am to 5pm
Nc Unemployment Headquarters
View Nc Unemployment headquarters location on a map.
Reach Real Person in Nc Unemployment by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Nc Unemployment Facebook account or Nc Unemployment Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Nc Unemployment are provided above.
What to do if Nc Unemployment Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Nc Unemployment customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in NC Unemployment Customer Service are the most accurate.
If you successfully reached a live customer service agent in Nc Unemployment please leave your instructions in the comments section below so everyone can use it.