How to Talk to a Live Person in NC Unemployment Customer Service

If you need to speak to a live customer service representative in NC Unemployment customer service you need to dial 1-888-737-0259. To speak with a live agent, you need to press 1 (for English), then press 5 (for all other inquiries) and stay on the line (typical waiting time is about 20-30 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you need to apply for unemployment or need assistance signing into to your account press 1.
  • If you calling to check the status of your claim press 2.
  • If you have an appeal and unfavorable unemployment insurance determination, will need assistance filing an appeal press 4.
  • For all other inquiries press 5.
  • To repeat these menu options press 9.

NC Unemployment Customer Service Hours

Live customer service representatives from NC Unemployment are available from 8am to 6pm Monday-Friday, from 8am to 5pm Saturday, from 12am to 5pm Sunday.

NC Unemployment Customer Support Phones

  • NC Unemployment Customer Support Phone is 1-888-737-0259. Live customer service representatives from NC Unemployment are available from 8am to 6pm Monday-Friday, from 8am to 5pm Saturday, from 12am to 5pm Sunday.
  • For Pandemic Unemployment Assistance you need to dial 1-866-847-7209.
  • For Fraud Hotline you need to dial 1-984-465-9224. Live customer service representatives from NC Unemployment are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • For Employer Call Center with questions or assistance regarding taxes, List of Charges/Potential Charges, sign in and password resets you need to dial 1-866-278-3822. Live customer service representatives from NC Unemployment are available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.

NC Division of Employment Security Social Networks Customer Service

North Carolina Division of Employment Security Mailing Addresses

Headquarter:
P.O. Box 25903
Raleigh, NC 27611-5903

DES Mailing Address:
P.O. Box 25903
Raleigh, NC 27611-5903

DES Central Office Location:
700 Wade Avenue
Raleigh, NC 27605

NC Unemployment Live Chat Support

You can start a live chat session with a NC Unemployment Support Agent on the NC Unemployment Support page. To speak with a live agent, you need to press the “Ask Us anything..” button in the bottom right corner, then press the “Chat with Us” button, choose the question and start chat.

NC Unemployment support e-mail

NC Unemployment Help Center

NC Unemployment Opening Hours

Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday 8am to 5pm
Sunday 12am to 5pm

Comments

Categories

Tags