How to Talk to a Live Person in Covered California Customer Service

If you need to contact a live person in Covered California customer service you need to dial 1-800-300-1506. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 20-30 minutes).

For your convenience below is the voice system main menu:

  • If you are a new or existing consumer to Covered California or Medi-Cal press 1.
  • If you need help accessing your online account press 2.
  • If you are certified insurance agent or small business owner press 3.
  • If you are certified enrollment counselor press 4.
  • If you received the message about losing your Medi-Cal press 5.
  • To repeat this information press 7.

Covered California Customer Service Hours

Covered California live customer service agents are available from 8am to 8pm Monday-Friday and from 8am to 6pm Saturday.

Covered California Phone Customer Service

  • Covered California customer service phone number is 1-800-300-1506.
  • To report changes you need to dial 1-800-300-1506.
  • For TTY you need to dial 1-888-889-4500.
  • For more information on the services HCA provides you need to dial 1-888-804-3536.
  • For EyeMed you need to dial 1-844-225-3107.
  • For Medi-Cal Helpline you need to dial 1-800-541-5555.
  • You can find all the phone numbers for other languages on this page.
  • For help talking to a health insurance company you need to dial 1-888-804-3536.

Covered California Social Networks Customer Service

Covered California Live Chat Support

You can start a live chat session with a Covered California Agent on the Covered California contact page by clicking the “Live Chat” or “Ask CiCi” button. Live customer service agents are available from 8am to 4pm PST Monday-Saturday.

Covered California support e-mail

Covered California doesn’t offer live support e-mail. Best way to contact Covered California is to call them at 1-800-300-1506.


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