How to Talk to a Live Person in Shell Energy Customer Service

If you need to speak to a live customer service representative in Shell Energy customer service you need to dial 0330-094-5800. To speak with a live agent, you need to press 1 (to talk to us about energy) and stay on the line (typical waiting time is about 15-25 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To talk to us about energy press 1.
  • For broadband press 2.
  • To report a smell of gas or a loss of supply press 9.

If you press 1 in the above menu you will get the following sub-menu:

  • To make a payment or give us a meter read press 1.
  • If you have moved to a property already supplied by shell energy and you’d like to register with us press 2.
  • If your property is supplied by another energy supplier and you like to join us press 3.
  • For everything else press 4.

Shell Energy Customer Service Hours

Live customer service representatives from Shell Energy are available from 8am to 6.30pm Monday-Friday, from 9am to 4pm Saturday, Sunday closed.

Shell Energy Customer Support Phones

  • Shell Energy Customer Support Phone is 0330-094-5800. Live customer service representatives from Shell Energy are available from 8am to 6.30pm Monday-Friday, from 9am to 4pm Saturday, Sunday closed.
  • For Broadband you need to dial 0330-094-5801. Live customer service representatives from Shell Energy are available from 8am to 8pm Monday-Friday, from 9am to 4pm Saturday, Sunday closed.

Shell Energy UK Social Networks Customer Service

Shell Energy Live Chat Support

You can start a live chat session with a Shell Energy Support Agent on the Shell Energy Support page. To speak with a live agent, you need to press the “Chat” blue button in the bottom right corner of the page. Chat is available from 7am to 9pm Monday-Friday and from 9am to 5pm Saturday, Sunday closed.

Shell Energy support e-mail

To contact Shell Energy via e-mail you need to go to the Shell Energy Contact page, fill in the form and press the “Submit” blue button.

Shell Energy Help Center

Shell Energy Opening Hours

Monday 8am to 6.30pm
Tuesday 8am to 6.30pm
Wednesday 8am to 6.30pm
Thursday 8am to 6.30pm
Friday 8am to 6.30pm
Saturday 9am to 4pm
Sunday closed

How to Talk to a Live Person in Bulb Customer Service

If you need to speak to a live customer service representative in Bulb UK customer service you need to dial 0300-3030-635. To speak with a live agent, you need to press 1 (if you are calling to sign up to Bulb), then press 1 (if you are calling because you moved to a home that is already supplied by Bulb) and stay on the line (typical waiting time is about 2-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are calling to sign up to Bulb press 1.
  • Otherwise stay on the line.

If you press 1 in the above menu you will get the following sub-menu:

  • If you are calling because you moved to a home that is already supplied by Bulb press 1.
  • If you are calling because you want to switch to Bulb press 2.

Bulb Customer Service Hours

Live customer service representatives from Bulb are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.

Bulb Customer Support Phones

  • Bulb Customer Support Phone is 0300-3030-635. Live customer service representatives from Bulb are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.

Bulb Social Networks Customer Service

Bulb Mailing Addresses

Bulb
155 Bishopsgate
London EC2M 3TQ

Bulb Support Community

You can get the answers to your questions about Bulb on the Bulb Forum page. Community Support representative are available 24 hours a day seven days a week.

Bulb Live Chat Support

You can start a live chat session with a Bulb Support Agent on the Bulb Support page. To speak with a live agent, you need to press the “Chat with Bulb Bot” button in the bottom right corner of the page.

Bulb support e-mail

To contact Bulb via e-mail you need to go to the Bulb Support page, press the “Send us an email”, fill in the form and press the “Send” green button.

Bulb UK Help Center

Bulb Opening Hours

Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 9am to 5pm
Thursday 9am to 5pm
Friday 9am to 5pm
Saturday closed
Sunday closed

How to Talk to a Live Person in EDF Energy Customer Service

If you need to speak to a live customer service representative in EDF customer service you need to dial 0333-200-5100. To speak with a live agent, you need to stay on the line (typical waiting time is about 2-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To get a quote for the switching team press 1.
  • If you have a traditional prepayment meter press 2.
  • If you have a smart pay-as-you-go meter press 3.
  • If you pay for energy in any other way such as direct debit press 4.

EDF Energy Customer Service Hours

Live customer service representatives from EDF Energy are available from 8am to 6pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.

EDF Customer Support Phones

  • EDF Energy Customer Support Phone is 0333-200-5100 or 0333-009-7062. Live customer service representatives from EDF Energy are available from 8am to 6pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
  • For EDF revenue collection you need to dial 0800-090-3940 or 0800-090-3944.
  • For EDF sales enquiries you need to dial 0191-426-5610 or 0191-426-5603.
  • For EDF smart meter install appointments you need to dial 0191-426-5602.
  • For EDF smart meter queries you need to dial 0191-426-5607.
  • For EDF meter reading you need to dial 0191-426-5606.
  • For EDF business sales enquiries you need to dial 0345-112-2205.
  • For EDF customer satisfaction survey you need to dial 0800-524-4432.
  • For Bills and payments enquiries, Meter enquiries you need to dial 0333-200-5100.
  • To check your balance, make a payment or submit a meter reading you need to dial 0333-200-5108. Live customer service representatives from EDF Energy are available 24/7.
  • To switch to EDF Energy from another provider you need to dial 0333-200-5110.
  • For Energy efficiency enquiries you need to dial 0333-009-6999.
  • For Business customer services you need to dial 0333-200-5103.
  • For Business Movers you need to dial 0333-009-7115.

EDF Social Networks Customer Service

EDF Live Chat Support

You can start a live chat session with a EDF Support Agent on the EDF Support page. To speak with a live agent, you need to press the “Chat” button in the right of the screen. Chat is available 24/7.

EDF support e-mail

EDF doesn’t offer live support via e-mail.

EDF Help Center

EDF Opening Hours

Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday 8am to 2pm
Sunday closed

How to Talk to a Live Person in SSE Customer Service

If you need to speak to a live customer service representative in SSE customer service you need to dial 0345-026-2658. To speak with a live agent, you need to stay on the line (typical waiting time is about 10-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you credit the meter with a key or card press 1.
  • For all other meter ​types press 2.

SSE Customer Service Hours

Live customer service representatives from SSE are available from 8am to 8pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.

SSE Customer Support Phones

  • SSE UK Customer Support Phone is 0345-026-2658. Live customer service representatives from SSE are available from 8am to 8pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
  • For National Gas Helpline you need to dial 0800-111-999. Live customer service representatives are available 24/7.
  • To Moving your gas and electricity to a new home you need to dial 0345-600-2006.
  • For Gas and electricity meter help and advice you need to dial 0345-070-7373.
  • For Smart meter enquiries you need to dial 0345-071-3991.
  • For Smart Pay As You Go meter enquiries you need to dial 0345-026-0677.
  • For Switching your gas and electricity supplier to SSE you need to dial 0345-026-7058.
  • For Electric tariffs and heating you need to dial 0345-071-7972.
  • To Connecting broadband service you need to dial 0345-071-9498.
  • To Moving phone and broadband to a new home you need to dial 0345-071-9626.
  • For Broadband help you need to dial 0345-071-9886.
  • For SSE boiler, heating and electrical wiring cover you need to dial 0345-076-7645.
  • For Boiler and central heating installation you need to dial 0800-254-5204.
  • For Complaining about Home Services you need to dial 0345-070-7379.
  • For Priority Services Register you need to dial 0800-048-3645.
  • For SSE Business Energy you need to dial 0345-725-2526.

SSE Social Networks Customer Service

SSE Mailing Addresses

SSE
PO Box 29977 Glasgow
G67 9DW

SSE Live Chat Support

You can start a live chat session with a SSE Support Agent on the SSE Support page. To speak with a live agent, you need to press the “Chat Now” blue button.

SSE support e-mail

  • To contact SSE via e-mail you need to go to the SSE Help page and press the “Send us a message” blue button.
  • For SSE Enterprise send an e-mail to [email protected]

SSE Help Center

SSE Opening Hours

Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 8am to 2pm
Sunday closed

How to Talk to a Live Person in British Gas Customer Service

If you need to speak to a live customer service representative in British Gas customer service you need to dial 0871-472-1674. To speak with a live agent, you need to press 1 (to discuss your gas or electricity account), then say a few words what you’re calling about (for example “To set up a direct debit”), after enter your customer reference number or press the star key (if you don’t have it) and stay on the line (typical waiting time is about 2-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To discus your gas or electricity account press 1.
  • If you have a question about Heating or Homecare press 2.
  • If you wish to become a new British Gas customer press 3.

British Gas Customer Service Hours

Live customer service representatives from Sephora are available from 8am to 10pm Monday-Friday, from 8am to 6pm Saturday-Sunday.

British Gas Customer Support Phones

  • British Gas Customer Support Phone is 0871-472-1674 (overseas – +44-113-298-0900 toll-free). Live customer service representatives from British Gas are available from 8am to 10pm Monday-Friday, from 8am to 6pm Saturday-Sunday.
  • For Priority Services Register you need to dial 0800-072-8625.
  • For The National Gas Emergency you need to dial 0800-111-999.
  • For Account enquiries you need to dial 0330-332-0977. Live customer service representatives from British Gas are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.

British Gas Social Networks Customer Service

British Gas Mailing Addresses

General queries and correspondence:
British Gas, PO Box 227, ROTHERHAM, S98 1PD

Complaints:
British Gas, Complaints Management Team, PO Box 226, Rotherham, S98 1PB

British Gas Live Chat Support

You can start a live chat session with a British Gas Support Agent on the British Gas Support page. To speak with a live agent, you need to press the “Live Chat” button in the bottom left corner of the page.

British Gas support e-mail

British Gas doesn’t offer live support via e-mail.

British Gas Help Center

British Gas Opening Hours

Monday 8am to 10pm
Tuesday 8am to 10pm
Wednesday 8am to 10pm
Thursday 8am to 10pm
Friday 8am to 10pm
Saturday 8am to 6pm
Sunday 8am to 6pm

How to Talk to a Live Person in DTE Energy Customer Service

If you need to speak to a live customer service representative in DTE Energy customer service you need to dial 1-800-477-4747. To speak with a live agent, you need to press 5 (for something else), then press 5 and stay on the line (typical waiting time is about 10-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To report a gas leak or problem say “Gas leak” or press 1.
  • To report a wire down or electric problem say “Electric problem” or press 2.
  • For billing, payment or shut off information say “Billing and payment or shut off” or press 3.
  • To start, stop or move service or for construction-related matters say “Service” or press 4.
  • For something else say “Something else” or press 5.

DTE Energy Customer Service Hours

Live customer service representatives from DTE Energy are available from 8am to 6pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.

DTE Energy Customer Support Phones

  • DTE Energy Customer Support Phone is 1-800-477-4747. Live customer service representatives from DTE Energy are available from 8am to 6pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
  • For Business Assistance you need to dial 1-855-383-4249. Live customer service representatives from DTE Energy are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Online Assistance you need to dial 1-800-482-8720. Live customer service representatives from DTE Energy are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Telecommunications Device for the Deaf (TDD) you need to dial 1-800-888-6886.
  • For Landlord Assistance you need to dial 1-800-482-8720. Live customer service representatives from DTE Energy are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Shareholder Services you need to dial 1-866-388-8558.
  • For Investor Relations you need to dial 1-313-235-8030.
  • For Home Protection Plus you need to dial 1-800-556-0011.
  • For Natural gas emergency, leak or smell you need to dial 1-800-947-5000.

DTE Energy Social Networks Customer Service

DTE Energy Mailing Addresses

To pay by mail, send your bill to:
DTE Energy
P.O. Box 740786
Cincinnati, OH 45274-0786

DTE Energy Live Chat Support

DTE Energy doesn’t offer live chat support. The best way to contact DTE Energy is to call them at 1-800-477-4747.

DTE Energy support e-mail

To contact DTE Energy via e-mail you need to go to the DTE Energy Contact page, press the “File a Complaint” button, then fill in the form and press the “Submit” blue button.

DTE Energy Help Center

DTE Energy Opening Hours

Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday 8am to 2pm
Sunday closed

How to Talk to a Live Person in TXU Energy Customer Service

If you need to speak to a live customer service representative in TXU Energy customer service you need to dial 1-800-818-6132. To speak with a live agent, you need to press 1 (to continue your call) and stay on the line (typical waiting time is about 1-2 minutes).

TXU Energy Customer Service Hours

Live customer service representatives from TXU Energy are available 24/7.

TXU Customer Support Phones

  • TXU Customer Support Phone is 1-800-818-6132. Live customer service representatives from TXU Energy are available 24/7.
  • For DFW Area Customer Support Phone you need to dial 1-972-791-2888.
  • For New Customer Sales (Residential) you need to dial 1-855-750-0899.
  • For Business/Commercial Customer Support Phone you need to dial 1-888-399-5501. Live customer service representatives from TXU Energy are available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
  • For New Customer Sales (Business/Commercial) you need to dial 1-855-881-0489. Live customer service representatives from TXU Energy are available from 7am to 7pm Monday-Friday, from 8am to 5pm Saturday, Sunday closed.
  • For Apartment & Property Management Services you need to dial 1-800-316-2135. Live customer service representatives from TXU Energy are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • For Construction & Builder Services you need to dial 1-800-711-9112. Live customer service representatives from TXU Energy are available from 8am to 5:30pm Monday-Friday, Saturday-Sunday closed.

TXU Energy Social Networks Customer Service

TXU Energy Mailing Addresses

TXU Energy Retail Company LLC
Attn: Legal
6555 Sierra Drive
Irving, TX 75039

TXU Energy Live Chat Support

You can start a live chat session with a TXU Energy Support Agent on the TXU Energy Contact Support page. To speak with a live agent, you need to press the “Chat” icon in the bottom right corner of the page.

TXU Energy support e-mail

TXU Energy Help Center

TXU Energy Opening Hours

Available 24/7

How to Talk to a Live Person in Nicor Gas Customer Service

If you need to speak to a live customer service representative in Nicor Gas customer service you need to dial 1-888-642-6748. To speak with a live agent, you need to say “Other” or press 4 (for all other inquiries), then press 1 (for information about natural gas appliance contractors) and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are calling about a gas leak, carbon monoxide, gas outage or smell gas say “Emergency” or press 1.
  • For billing or payment inquiries say “Billing or payment” or press 2.
  • To start, stop, reconnect or get appointment status say “service” or press 3.
  • To have underground lines located hand up and dial 811 for line Locating Services.
  • For all other inquiries say “Other” or press 4.
  • To repeat these options say “repeat” or press 7.

Nicor Gas Customer Service Hours

Live customer service representatives from Nicor Gas are available 24/7.

Nicor Gas Customer Support Phones

  • Nicor Gas Customer Support Phone is 1-888-642-6748. Live customer service representatives from Nicor Gas are available 24/7.
  • For information about the Nicor Gas Energy Efficiency Program you need to dial 1-877-886-4239. Live customer service representatives from Nicor Gas are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

Nicor Gas Social Networks Customer Service

Nicor Gas Support Community

You can get the answers to your questions about Nicor Gas on the Nicor Gas Forum page. Community Support representatives are available 24 hours a day seven days a week.

Nicor Gas Mailing Addresses

Payments to:
PO Box 5407
Carol Stream, IL 60197-5407

ID Theft Affidavit:
PO Box 190, Aurora, IL 60507

Nicor Gas Live Chat Support

Nicor Gas doesn’t offer live chat support.

Nicor Gas support e-mail

Nicor Gas Help Center

Nicor Gas Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm
Saturday closed
Sunday closed

How to Talk to a Live Person in Ohio Edison Customer Service

If you need to speak to a live customer service representative in Ohio Edison customer service you need to dial 1-800-633-4766. To speak with a live agent, you need to say “Representative” or stay on the line (typical waiting time is about 3-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you need to report an outage or electrical emergency say “Outage” or press 1.
  • For assistance related to meters or starting or changing your electric service say “My service” or press 2.
  • For payment options or past-due bills say “Payment options” or press 3.
  • For account balance or billing information say “Billing information” or press 4.
  • If you call about something else say “I need something else” or press 5.
  • To speak with someone say “Representative”.

Ohio Edison Customer Service Hours

Live customer service representatives from Ohio Edison are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.

Ohio Edison Customer Support Phones

  • Ohio Edison Customer Support Phone is 1-800-633-4766. Live customer service representatives from Ohio Edison are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • To contact the Telecommunications Relay Service (TRS) you need to dial 711.
  • To report a power outage you need to dial 1-888-LIGHTSS (1-888-544-4877).
  • To contact Ohio Development Service Agency you need to dial 1-800-282-0880.
  • For assist with utility bills you need to dial 211.
  • If you are having difficulty paying bills and are at risk for disconnection you need to dial you need to dial 1-800-686-3421.
  • For The Illuminating Company you need to dial 1-800-589-3101.
  • For Toledo Edison you need to dial 1-800-447-3333.
  • For Met-Ed you need to dial 1-800-545-7741.
  • For Penelec you need to dial 1-800-545-7741.
  • For Penn Power you need to dial 1-800-720-3600.
  • For West Penn Power you need to dial 1-800-686-0021.
  • For Jersey Central Power & Light you need to dial 1-800-662-3115.
  • For Mon Power you need to dial 1-800-686-0022.
  • For Potomac Edison you need to dial 1-800-686-0011.

Ohio Edison Social Networks Customer Service

Ohio Edison Mailing Addresses

Pay by Mail:

  • P.O. Box 3687 Akron, Ohio 44309-3687 (Ohio Edison, The Illuminating Company, Toledo Edison, Met-Ed, Penelec, Penn Power, West Penn Power, Jersey Central Power & Light)
  • P.O. Box 3615 Akron, Ohio 44309-3615 (Potomac Edison, Mon Power)

Ohio Edison Live Chat Support

Ohio Edison doesn’t offer live chat support.

Ohio Edison support e-mail

Ohio Edison Help Center

Ohio Edison Opening Hours

Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday closed
Sunday closed

How to Talk to a Live Person in FPL Customer Service

If you need to talk to a live customer service representative in FPL customer service you need to dial 1-800-226-3545. To speak with a live agent, you need to stay on the line and when the automatic system prompts you need to say “Report a problem” or press 4 (to report an emergency like a downed wire or outage), then press 7 (for something else) and stay on the line (typical waiting time is about 1-5 minutes). Live customer service agents are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.

Alternatively you can use the following other options available in the customer service phone menu:

  • Say or enter your FPL account number or your social security number, or say “I don’t have it” or press 1.
  • If you need a moment to find it say “Hold on” or press 2.
  • To open a new account say “New account” or press 3.
  • To report an emergency like a downed wire or outage say “Report a problem” or press 4.

Second part of the menu (if you say “Report a problem” or press 4):

  • To report an outage press 1.
  • To get outage update press 2.
  • To report a downed wire press 3.
  • For street light out press 4.
  • For dim or flickering lights press 5.
  • For disconnected for non-payment press 6.
  • For something else press 7.

FPL Customer Service Hours

FPL live customer service representatives are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.

FPL Customer Support Phones

  • FPL Customer Support Phone is 1-800-226-3545 or 1-888-988-8249. FPL live customer service representatives are available from 7.30am to 7.30pm EST Monday-Friday, 7.30am to 5pm EST Saturday-Sunday.
  • To Report an Outage you need to dial 1-800-4OUTAGE (1-800-468-8243).

FPL Social Networks Customer Service

  • You can also contact Florida Light & Power Facebook customer service representative by messaging on a FPL Twitter page.
  • You can view latest FPL Youtube videos at Florida Power & Light Youtube channel.
  • You can send a message to FPL live customer service representative via Florida Light & Power Facebook page. Typically they reply within a few hours.
  • FPL Live Chat Support

    • You can start a live chat session with a FPL Customer Support Agent on the FPL Support page.

    FPL Help Center

    You can find more information about FPL on the FPL Support page.

    FPL support e-mail

    FPL doesn’t offer live support via e-mail.