If you need to speak to a live customer service representative in Alabama Power customer service you need to dial 1-800-245-2244. To speak with a live agent, you need to press 4 (for all other matters, including Appliance Sales and Service), then press 6 (for anything else) and stay on the line (typical waiting time is about 2-7 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you are calling about a power outage, dangerous condition or for any other power problem press 1 or say “Power problem”.
- For billing or payment matters press 2 or say “Billing or Payment”.
- To start, stop, move or transfer service press 3 or say “Moving or transfer”.
- For all other matters, including Appliance Sales and Service press 4 or say “Other”.
- To repeat these options press 7 or say “Repeat”.
If you say “Other” or press 4 in the above menu you will get the following sub-menu:
- For appliance sales or repairs press 1 or say “Appliances”.
- For energy efficiency and savings programs or products press 2 or say “Energy Programs”.
- For website assistance press 3 or say “Website”.
- For outdoor lighting press 4 or say “Lighting”.
- To reach a specific employee by name press 5 or say “Employee”.
- For anything else press 6 or say “Other”.
- To repeat these options press 7 or say “Repeat”.
Alabama Power Customer Service Hours
Live customer service representatives from Alabama Power are available from 7am to 9pm CT Monday-Friday, Saturday-Sunday closed.
Alabama Power Customer Support Phones
- Alabama Power Customer Support Phone is 1-800-245-2244. Live customer service representatives from Alabama Power are available from 7am to 9pm CT Monday-Friday, Saturday-Sunday closed.
- To Report a Power Outage you need to dial 1-800-888-2726. Live customer service representatives are available 24/7.
- For Business Customer Service you need to dial 1-888-430-5787. Live customer service representatives are available from 7am to 6pm CT Monday-Friday, Saturday-Sunday closed.
- For Appliance Sales & Service you need to dial 1-800-613-9333. Live customer service representatives are available from 8am to 5pm CT Monday-Friday, Saturday-Sunday closed.
- For Products & Services Assistance you need to dial 1-800-990-2726. Live customer service representatives are available from 7am to 6pm CT Monday-Friday, Saturday-Sunday closed.
- For Merchandise Billing you need to dial 1-800-358-6035. Live customer service representatives are available from 8am to 5pm CT Monday-Friday, Saturday-Sunday closed.
Alabama Power Social Networks Customer Service
- Alabama Power customer service could be contacted via Alabama Power Facebook page. Typically Alabama Power customer service representative replies within an hour.
- You can also reach Alabama Power support via Alabama Power Twitter page
- You can view latest Alabama Power videos on Alabama Power Youtube page
Alabama Power Mailing Addresses
Alabama Power Payments:
P.O. Box 242
Birmingham, Alabama 35292
Alabama Power Live Chat Support
You can start a live chat session with a Alabama Power Support Agent on the Alabama Power Support page. To speak with a live agent, you need to press the “Chat Available” button.
Alabama Power support e-mail
To contact Alabama Power via e-mail you need to go to the Alabama Power Contact page, press the “Send Us a Message” button, fill in the form and press the “Send Email” red button.
Alabama Power Help Center
- You can get more information about Alabama Power Customers on the Alabama Power Customers Support page.
Alabama Power Opening Hours
Monday 7am to 9pm CT
Tuesday 7am to 9pm CT
Wednesday 7am to 9pm CT
Thursday 7am to 9pm CT
Friday 7am to 9pm CT
Alabama Power Headquarters
View Alabama Power headquarters location on a map.
Reach Real Person in Alabama Power by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Alabama Power Facebook account or Alabama Power Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Alabama Power are provided above.
What to do if Alabama Power Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Alabama Power customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Alabama Power Customer Service are the most accurate.
If you successfully reached a live customer service agent in Alabama Power please leave your instructions in the comments section below so everyone can use it.