If you need to speak to a live customer service representative in AGL customer service you need to dial 131-254. To speak with a live agent, you need to press 1 (if you are calling about electricity, gas or solar), then press 5 (for all other inquiries), after press 2 (if you don’t know your account number) and stay on the line (typical waiting time is about 10-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you are calling about electricity, gas or solar press 1.
• If you are calling about internet, mobile or wanting to sign up a bundle plan press 2.

AGL Customer Service Hours

Live customer service representatives from AGL are available 24/7.

AGL Customer Support Phones

• AGL Customer Support Phone is 131-254 or +613-8633-6000 (calling from overseas). Live customer service representatives from AGL are available 24/7.
• For Interpreter services you need to dial 1300-307-245.
• For Hearing and impaired customers (TTY) you need to dial 133-677.

AGL Social Networks Customer Service

• AGL customer service could be contacted via AGL Australia Facebook page. Typically AGL Australia customer service representative replies within an hour. Live customer service representatives from AGL Australia are available from 8am to 4pm AEST Monday-Friday, Saturday-Sunday closed.
• You can also reach AGL support via AGL Australia Twitter page
• You can view latest AGL photos on AGL Instagram page
• You can view latest AGL Australia videos on AGL Australia Youtube page
• You can message a live customer service representative using AGL Linkedin page

AGL Mailing Address

Locked Bag 14120 MCMC
Melbourne
VIC 8001

AGL Live Chat Support

You can start a live chat session with a AGL Support Agent on the AGL Support page. To speak with a live agent, you need to press the “Start Chat” button.

AGL support e-mail

To contact AGL via e-mail you need to go to the AGL Contact page and press the “Leave a message” black button.

AGL Help Center

• You can get more information about AGL Customers on the AGL Customers Support page.

AGL Opening Hours

Monday 8am to 4pm AEST
Tuesday 8am to 4pm AEST
Wednesday 8am to 4pm AEST
Thursday 8am to 4pm AEST
Friday 8am to 4pm AEST
Saturday closed
Sunday closed

Agl Headquarters

View Agl headquarters location on a map.

Reach Real Person in Agl by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Agl Facebook account or Agl Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Agl are provided above.

What to do if Agl Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Agl customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in AGL Customer Service are the most accurate.

If you successfully reached a live customer service agent in Agl please leave your instructions in the comments section below so everyone can use it.