If you need to speak to a live customer service representative in Consumers Energy customer service you need to dial 1-800-477-5050. To speak with a live agent, you need to press 6 or say “Other” (for all other matters), then press 3 (to remain on hold) and stay on the line (typical waiting time is about 2-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For electric power problem say “Power” or press 1.
• To pay by phone now say “Payment” or press 2.
• For account details, payment arrangement or other billing matters say “Billing” or press 3.
• To start, stop or move service or new construction say “Move” or press 4.
• For appliance plan or repair say “Appliance” or press 5.
• For all other matters say “Other” or press 6.

Consumers Energy Customer Service Hours

Live customer service representatives from Consumers Energy are available from 7am to 6pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.

Consumers Energy Customer Support Phones

• Consumers Energy Customer Support Phone is 1-800-477-5050. Live customer service representatives from Consumers Energy are available from 7am to 6pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
• For Business Customer Support Phone you need to dial 1-800-805-0490. Live customer service representatives from Consumers Energy are available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.
• For Payment by Phone you need to dial 1-866-329-9593.
• For Green Generation you need to dial 1-800-736-4147. Live customer service representatives are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• For Natural Gas Choice you need to dial 1-800-418-2263. Live customer service representatives are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
• To Contact Consumers Energy from outside the United States you need to dial 001-1-517-768-3092.
• To Landlord you need to dial 1-855-477-9027. Live customer service representatives are available from 7am to 6:30pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.

Consumers Energy Social Networks Customer Service

• Consumers Energy customer service could be contacted via Consumers Energy Michigan Facebook page. Typically Consumers Energy customer service representative replies within an hour.
• You can also reach Consumers Energy support via Consumers Energy Twitter page
• You can view latest Consumers Energy photos on Consumers Energy Instagram page
• You can message a live customer service representative using Consumers Energy Linkedin page

Consumers Energy Mailing Addresses

Bill Payment and Electronic Bill Payments
Consumers Energy Payment Center
P.O. Box 740309
Cincinnati, OH 45274-0309

Consumers Energy Live Chat Support

Consumers Energy doesn’t offer live chat support. The best way to contact Consumers Energy is to call them at 1-800-477-5050.

Consumers Energy support e-mail

• For Electric Customer Choice/Retail Open Access send an e-mail to [email protected]
• For Foundation send an e-mail to [email protected]

Consumers Energy Help Center

• You can get more information about Consumers Energy Customers on the Consumers Energy Customers Support page.

Consumers Energy Opening Hours

Monday 7am to 6pm
Tuesday 7am to 6pm
Wednesday 7am to 6pm
Thursday 7am to 6pm
Friday 7am to 6pm
Saturday 8am to 2pm
Sunday closed

Consumers Energy Headquarters

View Consumers Energy headquarters location on a map.

Reach Real Person in Consumers Energy by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Consumers Energy Facebook account or Consumers Energy Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Consumers Energy are provided above.

What to do if Consumers Energy Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Consumers Energy customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Consumers Energy Customer Service are the most accurate.

If you successfully reached a live customer service agent in Consumers Energy please leave your instructions in the comments section below so everyone can use it.