If you need to speak to a live customer service representative in Entergy customer service you need to dial 1-800-368-3749. To speak with a live agent, you need to say “Residential” or press 1 (if you are Residential Customer), then press 5 (for anything else), after say “Question” or press 5 and stay on the line (typical waiting time is about 5-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you are Residential Customer say “Residential” or press 1.
- If you’re a Commercial Customer or landlord say “Business” or press 2.
If you say “Residential” or press 1 in the above menu you will get the following sub-menu:
- Say “Gas leak” or press 1.
- Say “Power problem” or press 2.
- Say “Billing” or press 3.
- Say “Moving” or press 4.
- Say “Anything else” or press 5.
Entergy Customer Service Hours
Live customer service representatives from Entergy are available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
Entergy Customer Support Phones
- Entergy Customer Support Phone is 1-800-368-3749. Live customer service representatives from Entergy are available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
- To REPORT AN EMERGENCY you need to dial 1-800-968-8243. Live customer service representatives are available 24/7.
- For QUICK AND EASY TRANSACTIONS you need to dial 1-800-368-3749 (automated telephone system).
Entergy Social Networks Customer Service
- Entergy customer service could be contacted via Entergy Facebook page. Typically Entergy customer service representative replies within an hour.
- You can also reach Entergy support via Entergy Twitter page
- You can view latest Entergy photos on Entergy Instagram page
- You can view latest Entergy videos on Entergy Youtube page
- You can message a live customer service representative using Entergy Linkedin page
Entergy Mailing Addresses
P.O. Box 61000
New Orleans, LA 70161
Attention: Web Communications Manager
Entergy Support Community
You can get the answers to your questions about Entergy on the Entergy Forum page. Community Support representative are available 24 hours a day seven days a week.
Entergy Live Chat Support
Entergy doesn’t offer live chat support. The best way to contact Entergy is to call them at 1-800-368-3749.
Entergy support e-mail
Entergy doesn’t offer live support via e-mail.
Entergy Help Center
- You can get more information about Entergy Customers on the Entergy Customers Support page.
Entergy Opening Hours
Monday 7am to 7pm
Tuesday 7am to 7pm
Wednesday 7am to 7pm
Thursday 7am to 7pm
Friday 7am to 7pm
Reach Real Person in Entergy by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Entergy Facebook account or Entergy Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Entergy are provided above.
What to do if Entergy Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Entergy customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Entergy Customer Service are the most accurate.
If you successfully reached a live customer service agent in Entergy please leave your instructions in the comments section below so everyone can use it.