How to Talk to a Live Person in Shell Energy Customer Service

If you need to speak to a live customer service representative in Shell Energy customer service you need to dial 0330-094-5800. To speak with a live agent, you need to press 1 (to talk to us about energy) and stay on the line (typical waiting time is about 15-25 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To talk to us about energy press 1.
  • For broadband press 2.
  • To report a smell of gas or a loss of supply press 9.

If you press 1 in the above menu you will get the following sub-menu:

  • To make a payment or give us a meter read press 1.
  • If you have moved to a property already supplied by shell energy and you’d like to register with us press 2.
  • If your property is supplied by another energy supplier and you like to join us press 3.
  • For everything else press 4.

Shell Energy Customer Service Hours

Live customer service representatives from Shell Energy are available from 8am to 6.30pm Monday-Friday, from 9am to 4pm Saturday, Sunday closed.

Shell Energy Customer Support Phones

  • Shell Energy Customer Support Phone is 0330-094-5800. Live customer service representatives from Shell Energy are available from 8am to 6.30pm Monday-Friday, from 9am to 4pm Saturday, Sunday closed.
  • For Broadband you need to dial 0330-094-5801. Live customer service representatives from Shell Energy are available from 8am to 8pm Monday-Friday, from 9am to 4pm Saturday, Sunday closed.

Shell Energy UK Social Networks Customer Service

Shell Energy Live Chat Support

You can start a live chat session with a Shell Energy Support Agent on the Shell Energy Support page. To speak with a live agent, you need to press the “Chat” blue button in the bottom right corner of the page. Chat is available from 7am to 9pm Monday-Friday and from 9am to 5pm Saturday, Sunday closed.

Shell Energy support e-mail

To contact Shell Energy via e-mail you need to go to the Shell Energy Contact page, fill in the form and press the “Submit” blue button.

Shell Energy Help Center

Shell Energy Opening Hours

Monday 8am to 6.30pm
Tuesday 8am to 6.30pm
Wednesday 8am to 6.30pm
Thursday 8am to 6.30pm
Friday 8am to 6.30pm
Saturday 9am to 4pm
Sunday closed

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