Number for Live PersonIf you need to speak to a live customer service representative in Consumers Energy customer service you need to dial 1-800-477-5050. To speak with a live agent, you need to press 6 or say “Other” (for all other matters), then press 3 (to remain on hold) and stay on the line (typical waiting time is about 2-20 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For electric power problem say “Power” or press 1.
- To pay by phone now say “Payment” or press 2.
- For account details, payment arrangement or other billing matters say “Billing” or press 3.
- To start, stop or move service or new construction say “Move” or press 4.
- For appliance plan or repair say “Appliance” or press 5.
- For all other matters say “Other” or press 6.
Consumers Energy Customer Service Hours
Live customer service representatives from Consumers Energy are available from 7am to 6pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
Consumers Energy Customer Support Phones
- Consumers Energy Customer Support Phone is 1-800-477-5050. Live customer service representatives from Consumers Energy are available from 7am to 6pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
- For Business Customer Support Phone you need to dial 1-800-805-0490. Live customer service representatives from Consumers Energy are available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.
- For Payment by Phone you need to dial 1-866-329-9593.
- For Green Generation you need to dial 1-800-736-4147. Live customer service representatives are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
- For Natural Gas Choice you need to dial 1-800-418-2263. Live customer service representatives are available from 7am to 6pm Monday-Friday, Saturday-Sunday closed.
- To Contact Consumers Energy from outside the United States you need to dial 001-1-517-768-3092.
- To Landlord you need to dial 1-855-477-9027. Live customer service representatives are available from 7am to 6:30pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
Consumers Energy Social Networks Customer Service
- Consumers Energy customer service could be contacted via Consumers Energy Michigan Facebook page. Typically Consumers Energy customer service representative replies within an hour.
- You can also reach Consumers Energy support via Consumers Energy Twitter page
- You can view latest Consumers Energy photos on Consumers Energy Instagram page
- You can message a live customer service representative using Consumers Energy Linkedin page
Consumers Energy Mailing Addresses
Bill Payment and Electronic Bill Payments
Consumers Energy Payment Center
P.O. Box 740309
Cincinnati, OH 45274-0309
Consumers Energy Live Chat Support
Consumers Energy doesn’t offer live chat support. The best way to contact Consumers Energy is to call them at 1-800-477-5050.
Consumers Energy support e-mail
- For Electric Customer Choice/Retail Open Access send an e-mail to [email protected]
- For Foundation send an e-mail to [email protected]
Consumers Energy Help Center
- You can get more information about Consumers Energy Customers on the Consumers Energy Customers Support page.
Consumers Energy Opening Hours
Monday 7am to 6pm
Tuesday 7am to 6pm
Wednesday 7am to 6pm
Thursday 7am to 6pm
Friday 7am to 6pm
Saturday 8am to 2pm
Sunday closed