If you need to contact a live person in KCP&L customer service you need to dial 1-816-471-5275 or 1-888-471-5275. To speak with a live agent, you need to stay on the line (typical waiting time is about 2-3 minutes).

Alternatively, you can use the following other options available in the customer service phone menu:

• To report a power problem press 1.
• For payment options press 2.
• For billing information press 3.
• To stop, start, or transfer service or for construction-related request press 4.
• For Spanish press 5.
• To repeat these options press 8.

KCP&L Customer Service Hours

KCP&L live customer service agents are available 24 hours a day seven days a week.

KCP&L Phone Customer Service

• KCP&L customer service phone numbers are 1-816-471-5275 or 1-888-471-5275. Live customer service representatives are available 24 hours a day seven days a week.
• To Report a Power Outage or a Downed Power Line you need to dial 1-888-544-4852.
• For Builder and Electrician Inquiries you need to dial 1-816-701-0363.
• For TDD/TTY Missouri Customers you need to dial 1-800-735-2966.
• For TDD/TTY Kansas Customers you need to dial 1-800-766-3777.
• For Special Payment and Billing Issues you need to dial 1-816-471-5275 or 1-888-471-52757.

KCP&L Social Networks Customer Service

• KCP&L customer service could be contacted via KCP&L Facebook page. Typically KCP&L customer service representative replies within an hour.
• You can also reach KCP&L support via KCP&L Twitter page
• You can view latest KCP&L videos on KCP&L Youtube page

KCP&L Live Chat Support

KCP&L doesn’t offer live chat support. Best way to contact KCP&L is to call them at 1-816-471-5275.

KCP&L Mailing Addresses

Kansas & Missouri service areas:
KCP&L
P.O. Box 219330
Kansas City, MO 64121-9330
Greater Missouri Operations service area:
KCP&L
P.O. Box 219703
Kansas City, MO 64121-9703

KCP&L Help Customer Service

You can search more information about KCP&L on the KCP&L Help Page.

KCP&L support e-mail

KCP&L doesn’t offer live support e-mail. Best way to contact KCP&L is to call them at 1-816-471-5275 or 1-888-471-5275.

KCP&L Opening Hours

Open 24 hours a day 7 days a week.

If you need to contact a live person in OG&E customer service you need to dial 1-800-272-9741. To speak with a live agent, you need to press 6 at the main menu and stay on the line (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To report or check the status of an Outage say “Outage” or press 1.
• For payment options including payment arrangements and average monthly billing say “payment options” or press 2.
• To hear account information such as your last payment or balance say “account information” or press 3.
• To stop, start or transfer service say “service” or press 4.
• For OG&E programs like those that help you save energy and money say “programs” or press 5.
• For questions about oge.com or smart thermostats say “support” or press 6.

OG&E Customer Service Hours

Live customer service representatives from OG&E are available from 8am to 5pm EST Monday-Friday.

OG&E Customer Service Phones

• OG&E customer service phone number is 1-800-272-9741. Live customer service representatives are available from 8am to 5pm EST Monday-Friday.
• For Emergencies and Report an Outage you need to dial 1-800-522-6870.
• For SmartHours Info you need to dial 1-800-272-9741. Live customer service representatives are available from 8am to 5pm EST Monday-Friday.
• For Residential Customer Service you need to dial 1-800-272-9741. Live customer service representatives are available from 8am to 5pm EST Monday-Friday.
• For Business Customer Service you need to dial 1-888-988-9747. Live customer service representatives are available from 8am to 5pm EST Monday-Friday.
• For Payment by Phone (US Payments) you need to dial 1-877-306-9274.
• For Corporate Info you need to dial 1-405-553-3000.

OG&E Social Networks Customer Service

• OG&E customer service could be contacted via OG&E Facebook page. Typically customer service representative replies within an hour.
• You can also reach OG&E support via OG&E Twitter page
• You can view latest OG&E videos on OG&E Youtube page

OG&E Mailing Addresses

Payment Address:
OG&E
PO Box 24990
Oklahoma City, OK 73124-0990

Business Address:
OGE Energy Corp
OG&E Electric Services
PO Box 321
Oklahoma City, OK 73101-0321

OG&E support e-mail

OG&E doesn’t offer live support e-mail. Best way to contact OG&E is to call them at 1-800-272-9741.

OG&E Live Chat Support

OG&E doesn’t offer live chat support. Best way to contact OG&E is to call them at 1-800-272-9741.

If you need to contact a live person in PECO customer service you need to dial 1-800-494-4000. To speak with a live agent, you need to press 4 (for everything else), then say “none of this” and stay on the line (typical waiting time is about 4-5 minutes).

For your convenience below is the voice system main menu:

• If you need to report an emergency press 1.
• For electrical issues or power outage press 2.
• To pay now press 3.
• For everything else press 4.

PECO Customer Service Hours

PECO live customer service agents are available from 7am to 7pm EST Monday-Friday.

PECO Phone Customer Service

• PECO customer service phone number is 1-800-494-4000.
• For Emergency you need to dial 1-800-841-4141.
• For electric or natural gas emergencies you need to dial 1-800-841-4141.
• For the LIHEAP Client Helpline you need to dial 1-866-857-7095.
• For LIURP you need to dial 1-800-675-0222.

PECO Social Networks Customer Service

• PECO customer service could be contacted via PECO Facebook page. Live customer service agents are available from 8am to 5pm EST Monday-Friday.
• You can also reach PECO support via PECO Twitter page. Live customer service agents are available from 8am to 5pm Monday-Friday.

PECO Help Center

You can view more information about PECO on the PECO customer support page.

PECO Mailing Addresses

General:
PECO Customer Service Center, 2301 Market Street, Philadelphia, PA 19103

Payment:
PECO, P.O. Box 37629, Philadelphia, PA 19101

Damage Claim:
PECO Energy, Claims Division, 2301 Market Street, S16-1, Philadelphia, PA 19103

PECO email Customer Service

To contact PECO via e-mail use following PECO contact form.
For Damage Claim via [email protected]

PECO Live Chat Support

PECO doesn’t offer live chat support. Best way to contact PECO is to call them at 1-800-494-4000.

If you need to contact a live person in Georgia Power customer service you need to dial 1-888-660-5890. To speak with a live agent, you need to say “representative” or press 0 at the main menu and then stay on the line (typical waiting time is about 2-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you are calling about the power in the dangerous condition or for any other power problem say “power problem” or press 1.
• For billing or payment matters say “billing or payment” or press 2.
• To start, stop, move or transfer service say “moving or transfer” or press 3.
• For all other matters say “other” or press 4.
• To repeat these options say “repeat” or press 7.
• To speak to the representative say “representative” or press 0.

Georgia Power Customer Service Hours

Georgia Power live customer service agents are available from 7am to 9pm Monday-Friday.

Georgia Power Phone Customer Service

Georgia Power customer service phone number is 1-888-660-5890. Live customer service agents are available from 7am to 9pm Monday-Friday.

To Report a Power Outage you need to dial 1-888-891-0938. Live customer service agents are available 24 hours a day seven days a week.

For Business Customer Service you need to dial 1-888-655-5888. Live customer service agents are available from 8am to 6pm Monday-Friday.

Georgia Power Social Networks Customer Service

• Georgia Power customer service could be contacted via Georgia Power Facebook page
• You can also reach Georgia Power support via Georgia Power Twitter page
• You can view latest Georgia Power videos on Georgia Power Youtube page

Georgia Power Mailing Addresses

Payment Address:
Georgia Power Payments
96 Annex
Atlanta, Georgia 30396

Georgia Power Live Chat Support

You can start a live chat session with a Georgia Power Support Agent on the Georgia Power Contact page by clicking the “Start Chat” button.

Georgia Power e-mail Customer Service

To contact Georgia Power via e-mail use following Georgia Power contact form by clicking the “Send us a Message” button.

Georgia Power Help Center

You can get more information about Georgia Power on the Georgia Power Support Center page.

Georgia Power Opening Hours

Monday 7am to 9pm
Tuesday 7am to 9pm
Wednesday 7am to 9pm
Thursday 7am to 9pm
Friday 7am to 9pm
Saturday closed
Sunday closed

If you need to talk to a live person in National Grid customer service you need to dial 1-800-322-3223. To speak with a live agent, you need to stay on the line. After that, you will just need to wait (typical waiting time is about 5-7 minutes).

Alternatively you can use the following other available options at the last menu:

• To report a gas leak or if you smell gas press 1.
• If you are calling about a power outage, street light or for any other problem press 2.
• For any questions stay on the line.

National Grid Customer Service Options

National Grid Customer Service Hours

National Grid live customer service agents are available Monday-Friday from 7am through 7pm.

National Grid Customer Service Phone Number

National Grid customer service phone number is 1-800-322-3223.

To Gas Emergencies you need to dial 1-800-233-5325.

To Report an Outage you need to dial 1-800-465-1212.

To Credit and Collections you need to dial 1-888-211-1313.

To Specialized Commercial Group and Tree Trimming you need to dial 1-800-322-3223.

National Grid Social Networks Customer Service

• National Grid customer service could be contacted via National Grid Facebook page
• You can also reach National Grid support via National Grid Twitter page
• You can view latest National Grid videos on National Grid Youtube page

National Grid Mailing Address

General Correspondence:

National Grid

P.O. Box 960

Northborough, MA 01532-0960

Payments Only:

National Grid

P.O. Box 11742

Newark, NJ 07101-4742

National Grid Live Chat Support

National Grid doesn’t offer live chat support. Best way to contact National Grid is to call them at 1-800-322-3223.

If you need to talk to a live person in Duke Energy customer service you need to dial 1-800-777-9898. To speak with a live agent, you need to pass through the first prompt, then press 0 at the second prompt or to stay on the line and the automated phone system will connect you to a live customer service agent from Duke Energy (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other available options:

• For power problem press or say 1.
• For billing and payments press or say 2.
• To start or stop service press or say 3.
• For energy-saving programs and all other questions press or say 4.

Duke Energy Customer Service Options

Duke Energy Customer Service Hours

Duke Energy live customer service agents are available Monday – Friday from 7 am through 9 pm EST.

Duke Energy Phone Customer Service

To Report energy theft or report copper theft you need to dial 1-800-700-8744.

For Media Contacts you need to dial 1-800-559-3853.

For Investor Relations you need to dial 1-800-488-3853.

To Report Environmental Concern you need to dial 1-855-355-7042.

For Grid Strenthening you need to dial 1-800-729-3401.

To Report an electric problem you need to dial 1-800-228-8485.

Duke Energy Social Networks Support

You can message a live customer service representative using Duke Energy Facebook page

You can also message a live customer service representatives using Duke Energy Twitter

You can view latest Duke Energy videos on Duke Energy Youtube Channel

Duke Energy Popular Topics

• You can see more information about Duke Energy Outage Alerts on the Duke Energy Outage Alerts page.
• You can see more information about Duke Energy Light Repair Request on the Duke Energy Request Light Repair page.
• You can see more information about Duke Energy Billing & Payment on the Duke Energy Billing & Payment page.
• You can see more information about Duke Energy Start, Stop & Move on the Duke Energy Start, Stop & Move page.
• You can see more information about Duke Energy Trees & Rights of Way on the Duke Energy Trees & Rights of Way page.

Duke Energy Customer Service Mailing Addresses

Mail Payments:

Duke Energy

P.O. Box 1004

Charlotte, NC 28201-1004

Overnight or Express Mail:

Duke Energy

10101 Claude Freeman Dr. 225N

Charlotte, NC 28262

General Correspondence:

Duke Energy

P.O. Box 14042

St. Petersburg, FL 33733

If you need to talk to a live person in Ameren Illinois customer service you need to dial 1-800-755-5000. This number is available 24 hours a day. To quickly speak with an agent, you need to press 4 at the first prompt, then press 5 at the second prompt and stay on the line (typical waiting time is about 1-15 minutes).

Alternatively you can use the following other available options:

• To report an outage or receive estimated restoration information, report down pole, streetlight or any other power related problems say “power problems” or press 1.
• For billing and payment information say “billing and payment” or press 2.
• To start, stop or transfer service order for new construction service say “service” or press 3.
• For all other matters say “other matters” or press 4.
• To hear this options again say “repeat” or press 7.

If you press 4 in the above menu you will get the following sub-menu:

• For questions on supply choice say “supply choice” or press 1.
• To locate an assistant agency near you say “assistant agency” or press 2.
• If you are interested in improving your homes energy efficiency say “energy efficiency” or press 3.
• To stay informed about you accounts or text alerts say “alerts” or press 4.
• For anything else say “representative” or press 5.
• To hear this options again say “repeat” or press 7.

Ameren Illinois Customer Service Options

Ameren Illinois Customer Service Hours

Ameren Illinois live customer service agents are available 7am – 7am CST Monday -Friday.

Ameren Illinois Phone Customer Service

For Residential you need to dial 1-800-755-5000. Representatives are available Monday to Friday 7am to 7pm.

For Business you need to dial 1-800-232-2477. Representatives are available Monday to Friday 7am to 7pm.

For Construction & Engineering you need to dial 1-888-659-4540. Representatives are available Monday to Friday 7:30am to 4:30pm.

For Property Management you need to dial 1-800-487-5795. Representatives are available Monday to Friday 8am to 5pm.

For Website Support you need to dial 1-877-263-7361. Representatives are available Monday to Friday 7am to 7pm.

Ameren Illinois Social Networks Support

• You can message live customer service representative using Ameren Illinois Facebook page.
• You can also message live customer service representatives using Ameren Illinois Twitter.

Ameren Illinois Fax

• Residential (1-800-851-1796).
• Business (1-877-263-7369).
• Construction & Engineering (1-217-424-6758).
• Property Management (1-800-851-1796).
• Website Support (1-800-851-1796).

Ameren Illinois Customer Service Mailing Addresses

Ameren Illinois

PO Box 88034

Chicago, IL 60680-1034

In order to speak to a live person in Eversource customer service, you need to dial 1-800-286-2000. To speak with a live agent, you need to say “Help with something else” or press 4, then say “representative” and stay on the line.

If you need to access other customer service options below is the main customer service phone menu:

• Say “Power outages” or press 1.
• Say “Billing and payments” or press 2.
• Say “Start or stop services” or press 3.
• Say “Help with something else” or press 4.

Eversource Customer Service Hours

Live customer service representatives from Eversource are available from 8am to 6pm CT Monday-Friday, Saturday-Sunday closed.

Eversource Customer Service Phones

• Eversource customer service phone number is 1-800-286-2000. Live customer service representatives from Eversource are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
• For Credit & Collections you need to dial 1-800-286-2828.
• For Builders and Contractors you need to dial 1-888-544-4826.
• For Gas Customer Service you need to dial 1-800-989-0900.
• For “Smell Gas?” you need to dial 1-877-944-5325.

Eversource Social Networks Customer Service

• You can message live customer service representative using Eversource Facebook page
• You can also message live customer service representatives using Eversource Twitter page
• You can view latest Eversource videos on Eversource Youtube page
• You can view latest Eversource photos on Eversource Instagram Page

Eversource Customer Service Mailing Addresses

Electric Bill Payments:
Eversource
P.O. Box 56002
Boston MA 02205-6002

Gas Bill Payments:
Eversource
P.O. Box 56004
Boston MA 02205-6004

In Writing:
Eversource
107 Selden Street
Berlin CT 06037

Eversource Live Chat Support

You can start a live chat session with a Eversource Support Agent on the Eversource Contact page by clicking the “CHAT” green button.

Eversource support e-mail

• To contact Eversource via e-mail use the following Eversource contact form by clicking the “EMAIL” button.

Eversource Help Center

You can get more information about Eversource on the Eversource Contact page.

Eversource Opening Hours

Monday 8am to 6pm CT
Tuesday 8am to 6pm CT
Wednesday 8am to 6pm CT
Thursday 8am to 6pm CT
Friday 8am to 6pm CT
Saturday closed
Sunday closed