If you need to contact a live person in KCP&L customer service you need to dial 1-816-471-5275 or 1-888-471-5275. To speak with a live agent, you need to stay on the line (typical waiting time is about 2-3 minutes).
Alternatively, you can use the following other options available in the customer service phone menu:
- To report a power problem press 1.
- For payment options press 2.
- For billing information press 3.
- To stop, start, or transfer service or for construction-related request press 4.
- For Spanish press 5.
- To repeat these options press 8.
KCP&L Customer Service Hours
KCP&L live customer service agents are available 24 hours a day seven days a week.
KCP&L Phone Customer Service
- KCP&L customer service phone numbers are 1-816-471-5275 or 1-888-471-5275. Live customer service representatives are available 24 hours a day seven days a week.
- To Report a Power Outage or a Downed Power Line you need to dial 1-888-544-4852.
- For Builder and Electrician Inquiries you need to dial 1-816-701-0363.
- For TDD/TTY Missouri Customers you need to dial 1-800-735-2966.
- For TDD/TTY Kansas Customers you need to dial 1-800-766-3777.
- For Special Payment and Billing Issues you need to dial 1-816-471-5275 or 1-888-471-52757.
KCP&L Social Networks Customer Service
- KCP&L customer service could be contacted via KCP&L Facebook page. Typically KCP&L customer service representative replies within an hour.
- You can also reach KCP&L support via KCP&L Twitter page
- You can view latest KCP&L videos on KCP&L Youtube page
KCP&L Live Chat Support
KCP&L doesn’t offer live chat support. Best way to contact KCP&L is to call them at 1-816-471-5275.
KCP&L Mailing Addresses
Kansas & Missouri service areas:
P.O. Box 219330
Kansas City, MO 64121-9330
Greater Missouri Operations service area:
P.O. Box 219703
Kansas City, MO 64121-9703
KCP&L Help Customer Service
You can search more information about KCP&L on the KCP&L Help Page.
KCP&L support e-mail
KCP&L doesn’t offer live support e-mail. Best way to contact KCP&L is to call them at 1-816-471-5275 or 1-888-471-5275.
KCP&L Opening Hours
Open 24 hours a day 7 days a week.