How to Talk to a Live Person in KCP&L Customer Service

If you need to contact a live person in KCP&L customer service you need to dial 1-816-471-5275 or 1-888-471-5275. To speak with a live agent, you need to stay on the line (typical waiting time is about 2-3 minutes).

Alternatively, you can use the following other options available in the customer service phone menu:

  • To report a power problem press 1.
  • For payment options press 2.
  • For billing information press 3.
  • To stop, start, or transfer service or for construction-related request press 4.
  • For Spanish press 5.
  • To repeat these options press 8.

KCP&L Customer Service Hours

KCP&L live customer service agents are available 24 hours a day seven days a week.

KCP&L Phone Customer Service

  • KCP&L customer service phone numbers are 1-816-471-5275 or 1-888-471-5275. Live customer service representatives are available 24 hours a day seven days a week.
  • To Report a Power Outage or a Downed Power Line you need to dial 1-888-544-4852.
  • For Builder and Electrician Inquiries you need to dial 1-816-701-0363.
  • For TDD/TTY Missouri Customers you need to dial 1-800-735-2966.
  • For TDD/TTY Kansas Customers you need to dial 1-800-766-3777.
  • For Special Payment and Billing Issues you need to dial 1-816-471-5275 or 1-888-471-52757.

KCP&L Social Networks Customer Service

KCP&L Live Chat Support

KCP&L doesn’t offer live chat support. Best way to contact KCP&L is to call them at 1-816-471-5275.

KCP&L Mailing Addresses

Kansas & Missouri service areas:
KCP&L
P.O. Box 219330
Kansas City, MO 64121-9330
Greater Missouri Operations service area:
KCP&L
P.O. Box 219703
Kansas City, MO 64121-9703

KCP&L Help Customer Service

You can search more information about KCP&L on the KCP&L Help Page.

KCP&L support e-mail

KCP&L doesn’t offer live support e-mail. Best way to contact KCP&L is to call them at 1-816-471-5275 or 1-888-471-5275.

KCP&L Opening Hours

Open 24 hours a day 7 days a week.

Reach Real Person in Kcpl by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Kcpl Facebook account or Kcpl Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Kcpl are provided above.

If you successfully reached a live customer service agent in Kcpl please leave your instructions in the comments section below so everyone can use it.

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