How to Talk to a Live Person in KCP&L Customer Service

If you need to contact a live person in KCP&L customer service you need to dial 1-816-471-5275 or 1-888-471-5275. To speak with a live agent, you need to stay on the line (typical waiting time is about 2-3 minutes).

Alternatively, you can use the following other options available in the customer service phone menu:

  • To report a power problem press 1.
  • For payment options press 2.
  • For billing information press 3.
  • To stop, start, or transfer service or for construction-related request press 4.
  • For Spanish press 5.
  • To repeat these options press 8.

KCP&L Customer Service Hours

KCP&L live customer service agents are available 24 hours a day seven days a week.

KCP&L Phone Customer Service

  • KCP&L customer service phone numbers are 1-816-471-5275 or 1-888-471-5275. Live customer service representatives are available 24 hours a day seven days a week.
  • To Report a Power Outage or a Downed Power Line you need to dial 1-888-544-4852.
  • For Builder and Electrician Inquiries you need to dial 1-816-701-0363.
  • For TDD/TTY Missouri Customers you need to dial 1-800-735-2966.
  • For TDD/TTY Kansas Customers you need to dial 1-800-766-3777.
  • For Special Payment and Billing Issues you need to dial 1-816-471-5275 or 1-888-471-52757.

KCP&L Social Networks Customer Service

KCP&L Live Chat Support

KCP&L doesn’t offer live chat support. Best way to contact KCP&L is to call them at 1-816-471-5275.

KCP&L Mailing Addresses

Kansas & Missouri service areas:
KCP&L
P.O. Box 219330
Kansas City, MO 64121-9330
Greater Missouri Operations service area:
KCP&L
P.O. Box 219703
Kansas City, MO 64121-9703

KCP&L Help Customer Service

You can search more information about KCP&L on the KCP&L Help Page.

KCP&L support e-mail

KCP&L doesn’t offer live support e-mail. Best way to contact KCP&L is to call them at 1-816-471-5275 or 1-888-471-5275.

KCP&L Opening Hours

Open 24 hours a day 7 days a week.

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