If you need to talk to a live person in Duke Energy customer service you need to dial 1-800-777-9898. To speak with a live agent, you need to pass through the first prompt, then press 0 at the second prompt or to stay on the line and the automated phone system will connect you to a live customer service agent from Duke Energy (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other available options:

• For power problem press or say 1.
• For billing and payments press or say 2.
• To start or stop service press or say 3.
• For energy-saving programs and all other questions press or say 4.

Duke Energy Customer Service Options

Duke Energy Customer Service Hours

Duke Energy live customer service agents are available Monday – Friday from 7 am through 9 pm EST.

Duke Energy Phone Customer Service

To Report energy theft or report copper theft you need to dial 1-800-700-8744.

For Media Contacts you need to dial 1-800-559-3853.

For Investor Relations you need to dial 1-800-488-3853.

To Report Environmental Concern you need to dial 1-855-355-7042.

For Grid Strenthening you need to dial 1-800-729-3401.

To Report an electric problem you need to dial 1-800-228-8485.

Duke Energy Social Networks Support

You can message a live customer service representative using Duke Energy Facebook page

You can also message a live customer service representatives using Duke Energy Twitter

You can view latest Duke Energy videos on Duke Energy Youtube Channel

Duke Energy Popular Topics

• You can see more information about Duke Energy Outage Alerts on the Duke Energy Outage Alerts page.
• You can see more information about Duke Energy Light Repair Request on the Duke Energy Request Light Repair page.
• You can see more information about Duke Energy Billing & Payment on the Duke Energy Billing & Payment page.
• You can see more information about Duke Energy Start, Stop & Move on the Duke Energy Start, Stop & Move page.
• You can see more information about Duke Energy Trees & Rights of Way on the Duke Energy Trees & Rights of Way page.

Duke Energy Customer Service Mailing Addresses

Mail Payments:

Duke Energy

P.O. Box 1004

Charlotte, NC 28201-1004

Overnight or Express Mail:

Duke Energy

10101 Claude Freeman Dr. 225N

Charlotte, NC 28262

General Correspondence:

Duke Energy

P.O. Box 14042

St. Petersburg, FL 33733