If you need to talk to a live person in Duke Energy customer service you need to dial 1-800-777-9898. To speak with a live agent, you need to pass through the first prompt, then press 0 at the second prompt or to stay on the line and the automated phone system will connect you to a live customer service agent from Duke Energy (typical waiting time is about 1-2 minutes).
Alternatively you can use the following other available options:
- For power problem press or say 1.
- For billing and payments press or say 2.
- To start or stop service press or say 3.
- For energy-saving programs and all other questions press or say 4.
Duke Energy Customer Service Options
Duke Energy Customer Service Hours
Duke Energy live customer service agents are available Monday – Friday from 7 am through 9 pm EST.
Duke Energy Phone Customer Service
Duke Energy Social Networks Support
Duke Energy Popular Topics
- You can see more information about Duke Energy Outage Alerts on the Duke Energy Outage Alerts page.
- You can see more information about Duke Energy Light Repair Request on the Duke Energy Request Light Repair page.
- You can see more information about Duke Energy Billing & Payment on the Duke Energy Billing & Payment page.
- You can see more information about Duke Energy Start, Stop & Move on the Duke Energy Start, Stop & Move page.
- You can see more information about Duke Energy Trees & Rights of Way on the Duke Energy Trees & Rights of Way page.
Duke Energy Customer Service Mailing Addresses
P.O. Box 1004
Charlotte, NC 28201-1004
Overnight or Express Mail:
10101 Claude Freeman Dr. 225N
Charlotte, NC 28262
P.O. Box 14042
St. Petersburg, FL 33733