If you need to talk to a live person in Duke Energy customer service you need to dial 1-800-777-9898. To speak with a live agent, you need to pass through the first prompt, then press 0 at the second prompt or to stay on the line and the automated phone system will connect you to a live customer service agent from Duke Energy (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other available options:

• For power problem press or say 1.
• For billing and payments press or say 2.
• To start or stop service press or say 3.
• For energy-saving programs and all other questions press or say 4.

Duke Energy Customer Service Options

Duke Energy Customer Service Hours

Duke Energy live customer service agents are available Monday – Friday from 7 am through 9 pm EST.

Duke Energy Phone Customer Service

To Report energy theft or report copper theft you need to dial 1-800-700-8744.

For Media Contacts you need to dial 1-800-559-3853.

For Investor Relations you need to dial 1-800-488-3853.

To Report Environmental Concern you need to dial 1-855-355-7042.

For Grid Strenthening you need to dial 1-800-729-3401.

To Report an electric problem you need to dial 1-800-228-8485.

Duke Energy Social Networks Support

You can message a live customer service representative using Duke Energy Facebook page

You can also message a live customer service representatives using Duke Energy Twitter

You can view latest Duke Energy videos on Duke Energy Youtube Channel

Duke Energy Popular Topics

• You can see more information about Duke Energy Outage Alerts on the Duke Energy Outage Alerts page.
• You can see more information about Duke Energy Light Repair Request on the Duke Energy Request Light Repair page.
• You can see more information about Duke Energy Billing & Payment on the Duke Energy Billing & Payment page.
• You can see more information about Duke Energy Start, Stop & Move on the Duke Energy Start, Stop & Move page.
• You can see more information about Duke Energy Trees & Rights of Way on the Duke Energy Trees & Rights of Way page.

Duke Energy Customer Service Mailing Addresses

Mail Payments:

Duke Energy

P.O. Box 1004

Charlotte, NC 28201-1004

Overnight or Express Mail:

Duke Energy

10101 Claude Freeman Dr. 225N

Charlotte, NC 28262

General Correspondence:

Duke Energy

P.O. Box 14042

St. Petersburg, FL 33733

Duke Energy Headquarters

View Duke Energy headquarters location on a map.

Reach Real Person in Duke Energy by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Duke Energy Facebook account or Duke Energy Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Duke Energy are provided above.

What to do if Duke Energy Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Duke Energy customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Duke Energy Customer Service are the most accurate.

If you successfully reached a live customer service agent in Duke Energy please leave your instructions in the comments section below so everyone can use it.