If you need to contact a live person in PECO customer service you need to dial 1-800-494-4000. To speak with a live agent, you need to press 4 (for everything else), then say “none of this” and stay on the line (typical waiting time is about 4-5 minutes).

For your convenience below is the voice system main menu:

• If you need to report an emergency press 1.
• For electrical issues or power outage press 2.
• To pay now press 3.
• For everything else press 4.

PECO Customer Service Hours

PECO live customer service agents are available from 7am to 7pm EST Monday-Friday.

PECO Phone Customer Service

• PECO customer service phone number is 1-800-494-4000.
• For Emergency you need to dial 1-800-841-4141.
• For electric or natural gas emergencies you need to dial 1-800-841-4141.
• For the LIHEAP Client Helpline you need to dial 1-866-857-7095.
• For LIURP you need to dial 1-800-675-0222.

PECO Social Networks Customer Service

• PECO customer service could be contacted via PECO Facebook page. Live customer service agents are available from 8am to 5pm EST Monday-Friday.
• You can also reach PECO support via PECO Twitter page. Live customer service agents are available from 8am to 5pm Monday-Friday.

PECO Help Center

You can view more information about PECO on the PECO customer support page.

PECO Mailing Addresses

General:
PECO Customer Service Center, 2301 Market Street, Philadelphia, PA 19103

Payment:
PECO, P.O. Box 37629, Philadelphia, PA 19101

Damage Claim:
PECO Energy, Claims Division, 2301 Market Street, S16-1, Philadelphia, PA 19103

PECO email Customer Service

To contact PECO via e-mail use following PECO contact form.
For Damage Claim via [email protected]

PECO Live Chat Support

PECO doesn’t offer live chat support. Best way to contact PECO is to call them at 1-800-494-4000.

Peco Headquarters

View Peco headquarters location on a map.

Reach Real Person in Peco by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Peco Facebook account or Peco Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Peco are provided above.

What to do if Peco Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Peco customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in PECO Customer Service are the most accurate.

If you successfully reached a live customer service agent in Peco please leave your instructions in the comments section below so everyone can use it.