If you need to contact a live person in PECO customer service you need to dial 1-800-494-4000. To speak with a live agent, you need to press 4 (for everything else), then say “none of this” and stay on the line (typical waiting time is about 4-5 minutes).

For your convenience below is the voice system main menu:

• If you need to report an emergency press 1.
• For electrical issues or power outage press 2.
• To pay now press 3.
• For everything else press 4.

PECO Customer Service Hours

PECO live customer service agents are available from 7am to 7pm EST Monday-Friday.

PECO Phone Customer Service

• PECO customer service phone number is 1-800-494-4000.
• For Emergency you need to dial 1-800-841-4141.
• For electric or natural gas emergencies you need to dial 1-800-841-4141.
• For the LIHEAP Client Helpline you need to dial 1-866-857-7095.
• For LIURP you need to dial 1-800-675-0222.

PECO Social Networks Customer Service

• PECO customer service could be contacted via PECO Facebook page. Live customer service agents are available from 8am to 5pm EST Monday-Friday.
• You can also reach PECO support via PECO Twitter page. Live customer service agents are available from 8am to 5pm Monday-Friday.

PECO Help Center

You can view more information about PECO on the PECO customer support page.

PECO Mailing Addresses

General:
PECO Customer Service Center, 2301 Market Street, Philadelphia, PA 19103

Payment:
PECO, P.O. Box 37629, Philadelphia, PA 19101

Damage Claim:
PECO Energy, Claims Division, 2301 Market Street, S16-1, Philadelphia, PA 19103

PECO email Customer Service

To contact PECO via e-mail use following PECO contact form.
For Damage Claim via [email protected]

PECO Live Chat Support

PECO doesn’t offer live chat support. Best way to contact PECO is to call them at 1-800-494-4000.