If you need to talk to a live person in National Grid customer service you need to dial 1-800-322-3223. To speak with a live agent, you need to stay on the line. After that, you will just need to wait (typical waiting time is about 5-7 minutes).

Alternatively you can use the following other available options at the last menu:

• To report a gas leak or if you smell gas press 1.
• If you are calling about a power outage, street light or for any other problem press 2.
• For any questions stay on the line.

National Grid Customer Service Options

National Grid Customer Service Hours

National Grid live customer service agents are available Monday-Friday from 7am through 7pm.

National Grid Customer Service Phone Number

National Grid customer service phone number is 1-800-322-3223.

To Gas Emergencies you need to dial 1-800-233-5325.

To Report an Outage you need to dial 1-800-465-1212.

To Credit and Collections you need to dial 1-888-211-1313.

To Specialized Commercial Group and Tree Trimming you need to dial 1-800-322-3223.

National Grid Social Networks Customer Service

• National Grid customer service could be contacted via National Grid Facebook page
• You can also reach National Grid support via National Grid Twitter page
• You can view latest National Grid videos on National Grid Youtube page

National Grid Mailing Address

General Correspondence:

National Grid

P.O. Box 960

Northborough, MA 01532-0960

Payments Only:

National Grid

P.O. Box 11742

Newark, NJ 07101-4742

National Grid Live Chat Support

National Grid doesn’t offer live chat support. Best way to contact National Grid is to call them at 1-800-322-3223.