If you need to talk to a live person in National Grid customer service you need to dial 1-800-322-3223. To speak with a live agent, you need to say “I’m not a customer” at the first prompt and say “yes”. Then say “no” to the “Are you interested in starting an account with us?” question, after say “no” to the “Are you a commercial or industrial color or a contractor?” question and then press 4. After that, you will just need to wait (typical waiting time is about 1-2 minutes).
Also you can to the talk to a live person in National Grid customer service in another way. You need to say “I don’t have the phone number” at the first prompt and say “yes”. Then say “I don’t have” to the “Say 10 digits account number” question after say “something else” and press 4.
Alternatively you can use the following other available options at the last menu:
- To start or stop your service press 1.
- For collections has to account or credit-related matters press 2.
- If you are calling about an industrial or commercial account press 3.
li>If you are calling for any other reason press 4.
National Grid Customer Service Options
National Grid Customer Service Hours
National Grid live customer service agents are available Monday-Friday from 7am through 7pm.
National Grid Customer Service Phone Number
National Grid customer service phone number is 1-800-322-3223.
To Gas Emergencies you need to dial 1-800-233-5325.
To Report an Outage you need to dial 1-800-465-1212.
To Credit and Collections you need to dial 1-888-211-1313.
To Specialized Commercial Group and Tree Trimming you need to dial 1-800-322-3223.
National Grid Social Networks Customer Service
- National Grid customer service could be contacted via National Grid Facebook page
- You can also reach National Grid support via National Grid Twitter page
- You can view latest National Grid videos on National Grid Youtube page
National Grid Mailing Address
P.O. Box 960
Northborough, MA 01532-0960
P.O. Box 11742
Newark, NJ 07101-4742
National Grid Live Chat Support
National Grid doesn’t offer live chat support. Best way to contact National Grid is to call them at 1-800-322-3223.