If you need to talk to a live person in National Grid customer service you need to dial 1-800-322-3223. To speak with a live agent, you need to stay on the line. After that, you will just need to wait (typical waiting time is about 5-7 minutes).

Alternatively you can use the following other available options at the last menu:

• To report a gas leak or if you smell gas press 1.
• If you are calling about a power outage, street light or for any other problem press 2.
• For any questions stay on the line.

National Grid Customer Service Options

National Grid Customer Service Hours

National Grid live customer service agents are available Monday-Friday from 7am through 7pm.

National Grid Customer Service Phone Number

National Grid customer service phone number is 1-800-322-3223.

To Gas Emergencies you need to dial 1-800-233-5325.

To Report an Outage you need to dial 1-800-465-1212.

To Credit and Collections you need to dial 1-888-211-1313.

To Specialized Commercial Group and Tree Trimming you need to dial 1-800-322-3223.

National Grid Social Networks Customer Service

• National Grid customer service could be contacted via National Grid Facebook page
• You can also reach National Grid support via National Grid Twitter page
• You can view latest National Grid videos on National Grid Youtube page

National Grid Mailing Address

General Correspondence:

National Grid

P.O. Box 960

Northborough, MA 01532-0960

Payments Only:

National Grid

P.O. Box 11742

Newark, NJ 07101-4742

National Grid Live Chat Support

National Grid doesn’t offer live chat support. Best way to contact National Grid is to call them at 1-800-322-3223.

National Grid Headquarters

View National Grid headquarters location on a map.

Reach Real Person in National Grid by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via National Grid Facebook account or National Grid Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for National Grid are provided above.

What to do if National Grid Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in National Grid customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in National Grid Customer Service are the most accurate.

If you successfully reached a live customer service agent in National Grid please leave your instructions in the comments section below so everyone can use it.