If you need to talk to a live person in National Grid customer service you need to dial 1-800-322-3223. To speak with a live agent, you need to stay on the line. After that, you will just need to wait (typical waiting time is about 5-7 minutes).
Alternatively you can use the following other available options at the last menu:
- To report a gas leak or if you smell gas press 1.
- If you are calling about a power outage, street light or for any other problem press 2.
- For any questions stay on the line.
National Grid Customer Service Options
National Grid Customer Service Hours
National Grid live customer service agents are available Monday-Friday from 7am through 7pm.
National Grid Customer Service Phone Number
National Grid customer service phone number is 1-800-322-3223.
To Gas Emergencies you need to dial 1-800-233-5325.
To Report an Outage you need to dial 1-800-465-1212.
To Credit and Collections you need to dial 1-888-211-1313.
To Specialized Commercial Group and Tree Trimming you need to dial 1-800-322-3223.
National Grid Social Networks Customer Service
- National Grid customer service could be contacted via National Grid Facebook page
- You can also reach National Grid support via National Grid Twitter page
- You can view latest National Grid videos on National Grid Youtube page
National Grid Mailing Address
P.O. Box 960
Northborough, MA 01532-0960
P.O. Box 11742
Newark, NJ 07101-4742
National Grid Live Chat Support
National Grid doesn’t offer live chat support. Best way to contact National Grid is to call them at 1-800-322-3223.