If you need to talk to a live person in SunTrust customer service you need to dial 1-800-786-8787. When the automated voice system will prompt you to confirm that you use touchtone phone enter *77 as prompted. After that, the automated voice system will ask you to enter your account number to proceed. You can either enter it or press # multiple times to skip it. Select 8 from the main menu. Then press 1 for a personal account and 2 for a business account. The automated voice system will ask you to enter your account number again. You can either do it or just press # several times to get connected to a live customer service representative right away.
For your convenience below is the main menu of SunTrust Bank customer service automated voice system:
- For checking, savings, money market or debit card press 1
- Credit card press 2
- Loan or line of credit press 3
- Mortgage press 4
- Certificate of deposit or IRA press 5
- Online banking or mobile banking press 6
- To open a new account, ask about rate or track status of an application press 7
- None of these 8
SunTrust Customer Service Hours
SunTrust live customer service representatives are available 24 hours a day 7 days a week.
SunTrust Customer Service Phones
- To contact SunTrust live customer service: 1-800-786-8787
- For help with SunTrust online and mobile banking: 1-800-382-3232, TDD: 1-800-854-8965
- Corporate Phone Number: 1-404-588-7711
- Mortgage Customer Service: 1-800-634-7928
- Fraud Report: 1-800-786-8787 option 6
- Lost Card: 1-800-786-8787 option 3
- Real Estate and Short Sale: 1-800-443-1032
- Credit Bureau & Disputes: 1-800-596-5407
For TDD/TTY SunTrust Bank customer service dial 1-800-854-8965. Live customer service representatives are available from 7am-6pm EST, Monday through Saturday (excluding most Federal Holidays).
SunTrust Small Business Customer Service Phones
- Customer Service: 1-800-752-2515
- Commercial Banking: 1-866-476-1460
- Wealth Management: 1-866-495-5416
SunTrust Social Networks Contacts
You can view latest updates from SunTrust via SunTrust Facebook page. Customer Service via Facebook Messenger is not available from SunTrust.
You can also public tweet to SunTrust on a SunTrust Twitter page.
You can view latest SunTrust Youtube videos at SunTrust Youtube channel.
SunTrust Live Chat
SunTrust does not offer live chat customer service. You can dial SunTrust customer service at 800-786-8787.
SunTrust e-mail Contact
To contact SunTrust via e-mail write to [email protected].
SunTrust NMLS Details
You can view SunTrust Nationwide Multi-State Licensing System and Registry details at SunTrust NMLS page.