How to Talk to a Live Person in Hertz Customer Service

If you need to talk to a live person in Hertz customer service and have a question about your past rental you need to dial 1-800-654-4173. From the main menu select an option which best describes the reason for your call and the automated voice system will connect you to a live customer service representative.

For your convenience below is the main menu of Hertz automated voice customer service system:

  • For an immediate copy of your rental receipt and breakdown of charges go to and click on “find a receipt” under “customer support” on the home page.
  • For billing inquiries on a completed rental including toll charges press 1
  • To make or change a future reservation or to check rates press 2
  • If you’re currently renting a Hertz vehicle and would like to extend your rental or change your return location press 3
  • If your vehicle is experiencing a mechanical breakdown or if you’re needing an emergency roadside assistance press
  • If you have questions regarding gold class rewards press 5

Hertz Car Rental Customer Service Hours

Hertz live customer service representatives are available every day 7am–7pm CST Monday-Friday.

Hertz Customer Service Phones

Hertz Car Rental Phone Numbers

For future reservations dial 1-800-654-3131 (USA, Puerto Rico or Canada) and 1-800-654-3001 (International).

If the car is in the shop dial 1-800-704-4473 (US).

For Emergency Roadside Assistance (Toll-Free) dial 1-800-654-5060, 1-405-749-3686.

To extend your rental or Change your return location 1-800-654-4174

For assistance dial 1-877-826-8782

For Hertz car rental billing questions, comments and feedback dial 1-800-654-4173.

Hertz Gold Plus Rewards phone number is 1-888-999-4900.

Hertz Social Networks Customer Service

You can send a message to Hertz live customer service representative via Hertz Facebook page. Typically they reply within a day.

You can also contact Hertz customer service representative by messaging on a Hertz Twitter page.

You can view latest Hertz Youtube videos at Hertz Youtube channel.

Hertz Live Chat

Hertz does not offer live chat customer service. You can dial Hertz customer service at 800-654-4173.

Hertz e-mail Contact

To contact Hertz by e-mail navigate to Hertz Contact Us page and select a category corresponding to your issue under “Email Us” section.