If you need to talk to a live person in Hertz customer service and have a question about your past rental you need to dial 1-800-654-4173. From the main menu select an option which best describes the reason for your call and the automated voice system will connect you to a live customer service representative.
For your convenience below is the main menu of Hertz automated voice customer service system:
- For an immediate copy of your rental receipt and breakdown of charges go to Hertz.com and click on “find a receipt” under “customer support” on the home page.
- For billing inquiries on a completed rental including toll charges press 1
- To make or change a future reservation or to check rates press 2
- If you’re currently renting a Hertz vehicle and would like to extend your rental or change your return location press 3
- If your vehicle is experiencing a mechanical breakdown or if you’re needing an emergency roadside assistance press
- If you have questions regarding gold class rewards press 5
Hertz Car Rental Customer Service Hours
Hertz live customer service representatives are available every day 7am–7pm CST Monday-Friday.
Hertz Customer Service Phones
Hertz Car Rental Phone Numbers
For future reservations dial 1-800-654-3131 (USA, Puerto Rico or Canada) and 1-800-654-3001 (International).
If the car is in the shop dial 1-800-704-4473 (US).
For Emergency Roadside Assistance (Toll-Free) dial 1-800-654-5060, 1-405-749-3686.
To extend your rental or Change your return location 1-800-654-4174
For Hertz.com assistance dial 1-877-826-8782
For Hertz car rental billing questions, comments and feedback dial 1-800-654-4173.
Hertz Gold Plus Rewards phone number is 1-888-999-4900.
Hertz Social Networks Customer Service
You can send a message to Hertz live customer service representative via Hertz Facebook page. Typically they reply within a day.
You can also contact Hertz customer service representative by messaging on a Hertz Twitter page.
You can view latest Hertz Youtube videos at Hertz Youtube channel.
Hertz Live Chat
Hertz does not offer live chat customer service. You can dial Hertz customer service at 800-654-4173.
Hertz e-mail Contact
To contact Hertz by e-mail navigate to Hertz Contact Us page and select a category corresponding to your issue under “Email Us” section.
Reach Real Person in Hertz by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Hertz Facebook account or Hertz Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Hertz are provided above.
What to do if Hertz Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Hertz customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Hertz Customer Service are the most accurate.
If you successfully reached a live customer service agent in Hertz please leave your instructions in the comments section below so everyone can use it.