If you need to talk to a live customer service representative in Sallie Mae you need to dial 1-800-472-5543. If you’re calling about an existing application press 2. The system will prompt you to enter your social security number, your customer identification number or your administrative id. If you have one of those you can enter it. If not you can just wait for the next menu. In the next menu if one of the options matches what you want you can choose it. If not you can just wait and the system will connect you to a live customer service representative.
For your convenience below are menu prompts from Sallie Mae customer service system.
- If you’re calling to start a new application press 1.
- Otherwise press 2 or stay on the line.
- If you’d like to submit an application for a new loan press 1.
- If you have an application in process or recently submitted an application for a loan press 2.
- If you have questions about your existing Sallie Mae account press 3.
Sallie Mae Customer Service Options
Sallie Mae Customer Service Hours and Phone Numbers
Customer service representatives for student and private loans are available Monday-Thursday 8am–9pm EST, Friday 8am–8pm EST, Saturday 9am–6pm EST at 1-800-472-5543.
Customer service representative for new student loans are available Monday–Thursday 8am-10pm EST, Friday 8am-9pm EST at 1-855-756-5626 (855-SLM-LOAN)
Customer service representative for CDs, Money Market, and High Yield Savings Accounts are available Monday-Friday 8am-8pm EST at 1-877-346-2756.
Customer service representatives for School Assist are available Monday-Friday 8am–8pm EST at 1-844-827-7478 (844-8-ASSIST) toll-free number, 1-302-451-4912 direct number, and 1-877-456-6221 international number.
Sallie Mae automated payment system is available 24 hours a day 7 days a week.
Sallie Mae Social Networks Customer Service
- Sallie Mae customer service could be followed on Sallie Mae Facebook page
- You can also publicly tweet to Sallie Mae support via Sallie Mae Twitter page
- You can view latest Sallie Mae videos on Sallie Mae Youtube page
Sallie Mae Mailing Addresses
P.O. Box 3319
Wilmington DE 19804-4319
Borrower payment address:
P.O. Box 8459
Philadelphia PA 19101-8459
Cosigner payment address:
P.O. Box 8377
Philadelphia PA 19101-8377
P.O. Box 3319
Wilmington DE 19804-4319
Credit Bureau Reporting Dispute:
P.O. Box 3229
Wilmington DE 19804-0229
*Please provide Sallie Mae supporting documentation/information that will let us thoroughly investigate your dispute.
Sallie Mae Bank
ATTN: Subpoena Department
300 Continental Drive
Newark DE 19713
Sallie Mae Headquarters
Reach Real Person in Sallie Mae by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Sallie Mae Facebook account or Sallie Mae Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Sallie Mae are provided above.
What to do if Sallie Mae Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Sallie Mae customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Sallie Mae Customer Service are the most accurate.
If you successfully reached a live customer service agent in Sallie Mae please leave your instructions in the comments section below so everyone can use it.