How to Speak to a Live Person in TransUnion Customer Service

In order to speak to a live TransUnion customer service representative you need to call 1-800-916-8800 phone number. On a first prompt select 4. If you have a TransUnion file identification number you need to press 1 and then enter it. If you don’t have it then press 2 to speak to a TransUnion customer service representative.

If you need to use another TransUnion customer service option you can choose an appropriate one from the menu below:

  • To receive a copy of a TransUnion credit report press 1
  • To add a fraud alert or if you’re calling in response to a recent announcement about security breach and wish to place an initial fraud alert on your credit report press 2
  • Calling in reference to a score provided in a recent billing statement 3
  • To speak to a representative press 4

If you select 4 from the menu about you will proceed to the menu below:

  • If you have a TransUnion file identification number press 1
  • If not press 2

TransUnion Customer Service Options

TransUnion Phone Numbers

For credit disputes or to speak to a live representative dial 800-916-8800. Live customer service is available via this phone number Monday-Friday from 8am to 11pm EST.

To purchase a TransUnion credit report you should call 800-888-4213.

To place a fraud alert or a freeze on your TransUnion credit report you should call 888-909-8872.

To request free, annual TransUnion credit report you should call 877-322-8228

TransUnion Mailing Address

For general inquiries use: TransUnion LLC
P.O. Box 1000
Chester, PA 19016
You can mail dispute forms to: TransUnion Consumer Solutions
P.O. Box 2000
Chester, PA 19016-2000
To place a freeze on your credit report mail to: TransUnion LLC
P.O. Box 2000
Chester, PA 19016
Regarding child identity theft mail to: TransUnion Fraud Victim Assistance Department
P.O. Box 2000
Chester, PA 19016
To opt out from marketing offers mail to: TransUnion Name Removal Option
P.O. Box 505
Woodlyn, PA 19094

For more details on how to submit a mail to TransUnion and which forms to use please refer to TransUnion contact page


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