Number for Live PersonIf you need to talk to a live customer service representative in Kohls you need to dial 1-855-564-5705. Press 2 and then press 0 to speak to an associate.
If you need to talk to a live customer service representative in Kohls Charge Account you need to dial 855-564-5748. Press 1 and then either press 1 to enter your account number or 2 to enter your full social security number. Once you enter the required information you will be connected to a live Kohls Charge customer service representative.
For your convenience below is the main menu of Kohls automated voice system:
- To make a payment or for questions regarding your Kohls charge account press 1
- For Kohls.com assistance with order placement or to check on an existing order press 2
- For FCU rewards points inquiries or enrollment questions press 3
Below is a menu for Kohls.com assistance and order placement:
- For existing orders press 1
- For new orders press 2
- For Kohls cash press 3
- For gift registry reset your password press 4
- Press 7 return to the main menu
- Press 0 to speak to an associate
Kohls Customer Service Hours
Live Kohls customer service representatives are available 7am-9pm CST Monday-Saturday and 8am-9pm CST Sunday.
Kohls Customer Service Phone Numbers
| Kohls Credit Card Charge Account customer service phone number | 1-855-564-5748 |
| Kohls and Kohls.com customer service phone number | 1-855-564-5705 |
| Yes2You Rewards customer service phone number | 1-855-564-5751 |
| Kohls gift cards customer service phone number | 1-855-564-5748 |
| Kohls phone number for gift cards purchased online | 1-866-887-8884 |
| Kohls corporate gift card number phone | 1-800-653-1774 |
| Kohls Cares fundrising card program phone | 800-653-1774 |
| Kohls corporate headquarters phone number | 1-262-703-7000 |
| Kohls human resources phone number | 1-262-703-7000 |
| Kohls Investor Relations phone number | 1-262-703-1440 |
| Kohls Food Network phone number | 1-877-342-4337 |
Kohls Customer Service Live Chat
To start a live chat with Kohls customer representative navigate to Kohls Contact Us page and click on “Chat now” button at the bottom of the page.
Kohls Social Networks Contacts
You can message Kohls customer service team via Kohls Facebook page. Kohls customer service typically replies instantly to a Facebook message.
You can send public tweet or a private message to Kohls customer service on a Kohls Twitter page.
You can view latest Kohls Youtube videos at Kohls Youtube channel.
Kohls Mailing Addresses
Please send your Kohl’s Charge payment to:
Kohl’s Payment Center
PO Box 2983
Milwaukee, WI 53201-2983
As of 11/01/11, customers who reside in the following states: AK, AZ, CA, CO, HI, ID, MT, NV, OK, OR, TX, UT, WA, WV may send their payments to:
PO Box 30510
Los Angeles, CA 90030-0510
Kohls Corporate Headquarters
Kohl’s Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
Phone: (262) 703-7000