How to Talk to a Live Person in Kohls Customer Service

If you need to talk to a live customer service representative in Kohls you need to dial 855-564-5705. Press 2 and then press 0 to speak to an associate.

If you need to talk to a live customer service representative in Kohls Charge Account you need to dial 855-564-5748. Press 1 and then either press 1 to enter your account number or 2 to enter your full social security number. Once you enter the required information you will be connected to a live Kohls Charge customer service representative.

For your convenience below is the main menu of Kohls automated voice system:

  • To make a payment or for questions regarding your Kohls charge account press 1
  • For Kohls.com assistance with order placement or to check on an existing order press 2
  • For FCU rewards points inquiries or enrollment questions press 3

Below is a menu for Kohls.com assistance and order placement:

  • For existing orders press 1
  • For new orders press 2
  • For Kohls cash press 3
  • For gift registry reset your password press 4
  • Press 7 return to the main menu
  • Press 0 to speak to an associate

Kohls Customer Service Hours

Live Kohls customer service representatives are available 7am-9pm CST Monday-Saturday and 8am-9pm CST Sunday.

Kohls Customer Service Phone Numbers

Kohls and Kohls.com customer service phone number 855-564-5705
Yes2You Rewards customer service phone number 855-564-5751
Kohls Charge Account customer service phone number 855-564-5748
Kohls gift cards customer service phone number 855-564-5748
Kohls phone number for gift cards purchased online 866-887-8884
Kohls corporate gift card number phone 800-653-1774
Kohls Cares fundrising card program phone 800-653-1774
Kohls corporate headquarters phone number 262-703-7000
Kohls human resources phone number 262-703-7000
Kohls Investor Relations phone number 262-703-1440
Kohls Food Network phone number 877-342-4337

Kohls Customer Service Live Chat

To start a live chat with Kohls customer representative navigate to Kohls Contact Us page and click on “Chat now” button at the bottom of the page.

Kohls Social Networks Contacts

You can message Kohls customer service team via Kohls Facebook page. Kohls customer service typically replies instantly to a Facebook message.

You can send public tweet or a private message to Kohls customer service on a Kohls Twitter page.

You can view latest Kohls Youtube videos at Kohls Youtube channel.

Kohls Mailing Addresses

Please send your Kohl’s Charge payment to:
Kohl’s Payment Center
PO Box 2983
Milwaukee, WI 53201-2983

As of 11/01/11, customers who reside in the following states: AK, AZ, CA, CO, HI, ID, MT, NV, OK, OR, TX, UT, WA, WV may send their payments to:
PO Box 30510
Los Angeles, CA 90030-0510

Kohls Corporate Headquarters
Kohl’s Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
Phone: (262) 703-7000

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