If you need to speak to a live customer service representative in IEHP customer service you need to dial 1-800-440-4347. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To help access your information more quickly and if you have the member’s ID number press 1.
• If you have the last four digits of the member’s social security number and date of birth press 3.
• If you don’t have this information stay on the line.
• To repeat this menu press 8.

IEHP Customer Service Hours

Live customer service representatives from IEHP are available from 8am-5pm PST Monday-Friday, Saturday-Sunday closed.

IEHP Customer Support Phones

• IEHP Customer Support Phone is 1-800-440-4347. Live customer service representatives from IEHP are available from 8am-5pm PST Monday-Friday, Saturday-Sunday closed.
• For Hearing impaired/TTY you need to dial 1-800-718-4347.
• For IEHP DualChoice Member Services you need to dial 1-877-273-4347. Live customer service representatives are available from 8am-5pm PST Monday-Sunday.
• For Provider Relations Team you need to dial 1-909-890-2054. Live customer service representatives from IEHP are available from 8am-5pm PST Monday-Friday, Saturday-Sunday closed.
• If You need healthcare coverage you need to dial 1-866-294-4347.
• For IEHP Human Resources Department you need to dial 1-909-890-2000.
• For IEHP Medi-Cal Member Services you need to dial 1-800-440-4347.
• For IEHP DualChoice Member Services you need to dial 1-877-273-4347.
• For Provider Relations you need to dial 1-909-890-2054.
• To Enroll with IEHP you need to dial 1-866-294-4347.

IEHP Social Networks Customer Service

• IEHP customer service could be contacted via IEHP Facebook page. Typically IEHP customer service representative replies within an hour.
• You can also reach IEHP support via IEHP Twitter page
• You can view latest IEHP photos on IEHP Instagram page
• You can message a live customer service representative using IEHP Linkedin page

IEHP Mailing Addresses

IEHP:
P.O. Box 1800
Rancho Cucamonga, CA 91729-1800

Claims Mailing Address for IEHP Direct Members:
Inland Empire Health Plan – Claims
P.O. Box 4349
Rancho Cucamonga, CA 91729-4349

Claims Appeals and Disputes Mailing Address for IEHP Direct Members:
Inland Empire Health Plan – Claims Appeals and Disputes
P.O. Box 4319
Rancho Cucamonga, CA 91729-4319

IEHP Support Community

You can get the answers to your questions about IEHP on the IEHP Forum page. Community Support representative are available 24 hours a day seven days a week.

IEHP Live Chat Support

IEHP doesn’t offer live chat support. The best way to contact IEHP is to call them at 1-800-440-4347.

IEHP support e-mail

• To contact IEHP support send an e-mail to [email protected]
• To contact IEHP Human Resources Department send an e-mail to [email protected]
• For Legal Department send an e-mail to [email protected]
• For Media send an e-mail to [email protected]

IEHP Fax Number

Legal Department: 1-909-477-8578.

IEHP Help Center

• You can get more information about IEHP Customers on the IEHP Customers Support page.

IEHP Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm
Saturday closed
Sunday closed