How to Talk to a Live Person in OptumRx Customer Service

If you need to speak to a live customer service representative in OptumRx customer service you need to dial 1-800-356-3477. To speak with a live agent, you need to say “member”, then say your date of birth, after say “speak with an agent” and stay on the line (typical waiting time is about 10-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For refills by mail press or say 1.
  • For order status press or say 2.
  • To renew a prescription press or say 3.
  • For coverage details press or say 4.
  • For prior authorization status press or say 5.

OptumRx Customer Service Hours

Live customer service representatives from OptumRx are available 24 hours a day seven days a week.

OptumRx Customer Support Phones

  • OptumRx Customer Support Phone is 1-800-356-3477. Live customer service representatives from OptumRx are available 24 hours a day seven days a week.
  • For Commercial Contacts you need to dial 1-855-842-6337.
  • For Medicare Prescription Drug Plan Members (PDP) you need to dial 1-877-889-5802.
  • For Medicare Advantage Prescription Drug plan members (MAPD) you need to dial 1-877-889-6358.
  • For Specialty Pharmacy you need to dial 1-855-427-4682.
  • For Technical website issues or password resets you need to dial 1-800-788-4863.
  • For Prior authorization or exception request you need to dial 1-800-711-4555.

OptumRx Social Networks Customer Service

OptumRx Mailing Addresses

For claim reimbursement:
OptumRx Claims Department
PO Box 650629
Dallas, TX 75265-0629

For order forms:
PO Box 2975
Mission, KS 66201

OptumRx Live Chat Support

OptumRx doesn’t offer live chat support. The best way to contact OptumRx is to call them at 1-800-356-3477.

OptumRx support e-mail

OptumRx Fax Number

OptumRx does not have a fax number. Instead you can use 1-800-356-3477 phone number to contact OptumRx.

OptumRx Help Center

OptumRx Opening Hours


Optumrx Headquarters

View Optumrx headquarters location on a map.

Reach Real Person in Optumrx by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Optumrx Facebook account or Optumrx Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Optumrx are provided above.

What to do if Optumrx Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Optumrx customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in OptumRx Customer Service are the most accurate.

If you successfully reached a live customer service agent in Optumrx please leave your instructions in the comments section below so everyone can use it.

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