How to Talk to a Live Person in OptumRx Customer Service

If you need to speak to a live customer service representative in OptumRx customer service you need to dial 1-800-356-3477. To speak with a live agent, you need to say “member”, then say your date of birth, after say “speak with an agent” and stay on the line (typical waiting time is about 10-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For refills by mail press or say 1.
  • For order status press or say 2.
  • To renew a prescription press or say 3.
  • For coverage details press or say 4.
  • For prior authorization status press or say 5.

OptumRx Customer Service Hours

Live customer service representatives from OptumRx are available 24 hours a day seven days a week.

OptumRx Customer Support Phones

  • OptumRx Customer Support Phone is 1-800-356-3477. Live customer service representatives from OptumRx are available 24 hours a day seven days a week.
  • For Commercial Contacts you need to dial 1-855-842-6337.
  • For Medicare Prescription Drug Plan Members (PDP) you need to dial 1-877-889-5802.
  • For Medicare Advantage Prescription Drug plan members (MAPD) you need to dial 1-877-889-6358.
  • For Specialty Pharmacy you need to dial 1-855-427-4682.
  • For Technical website issues or password resets you need to dial 1-800-788-4863.
  • For Prior authorization or exception request you need to dial 1-800-711-4555.

OptumRx Social Networks Customer Service

OptumRx Mailing Addresses

For claim reimbursement:
OptumRx Claims Department
PO Box 650629
Dallas, TX 75265-0629

For order forms:
OptumRx
PO Box 2975
Mission, KS 66201

OptumRx Live Chat Support

OptumRx doesn’t offer live chat support. The best way to contact OptumRx is to call them at 1-800-356-3477.

OptumRx support e-mail

OptumRx Fax Number

OptumRx does not have a fax number. Instead you can use 1-800-356-3477 phone number to contact OptumRx.

OptumRx Help Center

OptumRx Opening Hours

24/7

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