If you need to speak to a live customer service representative in IRCC customer service you need to dial 1-888-242-2100 (in Canada only). To speak with a live agent, you need to stay on the line (the typical waiting time is about 10-15 minutes).

IRCC Customer Service Hours

Live customer service representatives from IRCC are available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.

IRCC Customer Support Phones

• IRCC Customer Support Phone is 1-888-242-2100. Live customer service representatives from IRCC are available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.
• For Voice to TTY you need to dial 1-800-855-0511. Live customer service representatives are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.
• For TTY to TTY you need to dial 1-800-855-1155.
• For Media Line you need to dial 1-613-952-1650.
• For Canadian youth wishing to travel and work abroad you need to dial 1-877-461-2346.
• For Canada Border Services Agency (CBSA) you need to dial 1-888-502-9060.
• To Report Internet, email or telephone scams and fraud you need to dial 1-888-495-8501.
• To Report a possible victim of human trafficking you need to dial 1-833-900-1010.

IRCC Social Networks Customer Service

• IRCC customer service could be contacted via Immigration, Refugees and Citizenship Canada Facebook page. Typically IRCC customer service representative replies within an hour.
• You can also reach IRCC support via Immigration, Refugees and Citizenship Canada Twitter page. Live customer service representatives are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.
• You can view latest IRCC photos on IRCC Instagram page
• You can view latest IRCC videos on IRCC Youtube page

IRCC Live Chat Support

You can start a live chat session with a IRCC Support Agent on the IRCC Support page. To speak with a live agent, you need to press the “Chat Now” button in the bottom right of your screen.

IRCC support e-mail

• For IRCC media relations send an e-mail to [email protected]
• To report citizenship fraud send an e-mail to [email protected]

IRCC Fax Number

IRCC does not have a fax number. Instead you can use 1-888-242-2100 phone number to contact IRCC.

IRCC Help Center

• You can get more information about IRCC Customers on the IRCC Customers Support page.

IRCC Opening Hours

Monday 8am to 4pm
Tuesday 8am to 4pm
Wednesday 8am to 4pm
Thursday 8am to 4pm
Friday 8am to 4pm
Saturday closed
Sunday closed

If you need to speak to a live customer service representative in Home Office customer service you need to dial 020-7035-4848. To speak with a live agent, you need to press 5 (if you have the name of a contact in the home office with whom you wish to speak) and stay on the line (typical waiting time is about 1-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For visa immigration nationality and similar kind of inquiries press 1.
• For passport inquiries press 2.
• For disclosure and barring service press 3.
• For Ministry of Justice mental health calls press 4.
• If you have the name of a contact in the home office with whom you wish to speak press 5.
• To hear these options again press 0.

Home Office Customer Service Hours

Live customer service representatives from Home Office are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.

Home Office Customer Support Phones

• Home Office Customer Support Phone is 020-7035-4848 or 020-7035-4742 (Minicom). Live customer service representatives from Home Office are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.
• For Immigration Enforcement hotline you need to dial 0300-123-7000.
• For Further information about making a request you need to dial 020-7035-4646 or 020-8196-3757.
• For Home Office press office you need to dial 020-7035-4646 or 0300-123-3535.

Home Office Social Networks Customer Service

• Home Office customer service could be contacted via Home Office Facebook page. Typically Home Office customer service representative replies within an hour.
• You can also reach Home Office support via Home Office Twitter page
• You can view latest Home Office photos on Home Office Instagram page
• You can view latest Home Office videos on Home Office Youtube page
• You can message a live customer service representative using UK Home Office Linkedin page

Home Office Mailing Addresses

Home Office
Direct Communications Unit
2 Marsham Street
London
SW1P 4DF
United Kingdom

CCTV footage requests (from Home Office cameras)
Direct communications unit
2 Marsham Street
London
SW1P 4DF
United Kingdom

Freedom of Information requests
Direct communications unit
2 Marsham Street
London
SW1P 4DF
United Kingdom

Home Office Live Chat Support

Home Office doesn’t offer live chat support. The best way to contact Home Office is to call them at 020-7035-4848.

Home Office support e-mail

• To contact Home Office support send an e-mail to [email protected]
• For Freedom of Information requests send an e-mail to [email protected]

Home Office Fax Number

Home Office does not have a fax number. Instead you can use 020-7035-4848 phone number to contact Home Office.

Home Office Help Center

• You can get more information about Home Office Customers on the Home Office Customers Support page.

Home Office Opening Hours

Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 9am to 5pm
Thursday 9am to 5pm
Friday 9am to 5pm
Saturday closed
Sunday closed