If you need to speak to a live customer service representative in IRCC customer service you need to dial 1-888-242-2100 (in Canada only). To speak with a live agent, you need to stay on the line (the typical waiting time is about 10-15 minutes).

IRCC Customer Service Hours

Live customer service representatives from IRCC are available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.

IRCC Customer Support Phones

• IRCC Customer Support Phone is 1-888-242-2100. Live customer service representatives from IRCC are available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.
• For Voice to TTY you need to dial 1-800-855-0511. Live customer service representatives are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.
• For TTY to TTY you need to dial 1-800-855-1155.
• For Media Line you need to dial 1-613-952-1650.
• For Canadian youth wishing to travel and work abroad you need to dial 1-877-461-2346.
• For Canada Border Services Agency (CBSA) you need to dial 1-888-502-9060.
• To Report Internet, email or telephone scams and fraud you need to dial 1-888-495-8501.
• To Report a possible victim of human trafficking you need to dial 1-833-900-1010.

IRCC Social Networks Customer Service

• IRCC customer service could be contacted via Immigration, Refugees and Citizenship Canada Facebook page. Typically IRCC customer service representative replies within an hour.
• You can also reach IRCC support via Immigration, Refugees and Citizenship Canada Twitter page. Live customer service representatives are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.
• You can view latest IRCC photos on IRCC Instagram page
• You can view latest IRCC videos on IRCC Youtube page

IRCC Live Chat Support

You can start a live chat session with a IRCC Support Agent on the IRCC Support page. To speak with a live agent, you need to press the “Chat Now” button in the bottom right of your screen.

IRCC support e-mail

• For IRCC media relations send an e-mail to [email protected]
• To report citizenship fraud send an e-mail to [email protected]

IRCC Fax Number

IRCC does not have a fax number. Instead you can use 1-888-242-2100 phone number to contact IRCC.

IRCC Help Center

• You can get more information about IRCC Customers on the IRCC Customers Support page.

IRCC Opening Hours

Monday 8am to 4pm
Tuesday 8am to 4pm
Wednesday 8am to 4pm
Thursday 8am to 4pm
Friday 8am to 4pm
Saturday closed
Sunday closed