If you need to speak to a live customer service representative in Home Office customer service you need to dial 020-7035-4848. To speak with a live agent, you need to press 5 (if you have the name of a contact in the home office with whom you wish to speak) and stay on the line (typical waiting time is about 1-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For visa immigration nationality and similar kind of inquiries press 1.
• For passport inquiries press 2.
• For disclosure and barring service press 3.
• For Ministry of Justice mental health calls press 4.
• If you have the name of a contact in the home office with whom you wish to speak press 5.
• To hear these options again press 0.

Home Office Customer Service Hours

Live customer service representatives from Home Office are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.

Home Office Customer Support Phones

• Home Office Customer Support Phone is 020-7035-4848 or 020-7035-4742 (Minicom). Live customer service representatives from Home Office are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.
• For Immigration Enforcement hotline you need to dial 0300-123-7000.
• For Further information about making a request you need to dial 020-7035-4646 or 020-8196-3757.
• For Home Office press office you need to dial 020-7035-4646 or 0300-123-3535.

Home Office Social Networks Customer Service

• Home Office customer service could be contacted via Home Office Facebook page. Typically Home Office customer service representative replies within an hour.
• You can also reach Home Office support via Home Office Twitter page
• You can view latest Home Office photos on Home Office Instagram page
• You can view latest Home Office videos on Home Office Youtube page
• You can message a live customer service representative using UK Home Office Linkedin page

Home Office Mailing Addresses

Home Office
Direct Communications Unit
2 Marsham Street
London
SW1P 4DF
United Kingdom

CCTV footage requests (from Home Office cameras)
Direct communications unit
2 Marsham Street
London
SW1P 4DF
United Kingdom

Freedom of Information requests
Direct communications unit
2 Marsham Street
London
SW1P 4DF
United Kingdom

Home Office Live Chat Support

Home Office doesn’t offer live chat support. The best way to contact Home Office is to call them at 020-7035-4848.

Home Office support e-mail

• To contact Home Office support send an e-mail to [email protected]
• For Freedom of Information requests send an e-mail to [email protected]

Home Office Fax Number

Home Office does not have a fax number. Instead you can use 020-7035-4848 phone number to contact Home Office.

Home Office Help Center

• You can get more information about Home Office Customers on the Home Office Customers Support page.

Home Office Opening Hours

Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 9am to 5pm
Thursday 9am to 5pm
Friday 9am to 5pm
Saturday closed
Sunday closed