If you need to contact a live person in Jackson Hewitt customer service you need to dial 1-800-234-1040. To speak with a live agent, you need to press 0 (to be transferred to the next available national client care representative), then press 4 (for all other inquiries) and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively, you can use the following other options available in the customer service phone menu:

• To find an office to prepare near you or the schedule or change an appointment press 1.
• For questions about the status of your No Fee or Go Big Refund Advance from MetaBank press 2.
• For questions about the status or your state or federal tax refund press 3.
• For a copy of a previous year return or adjusted gross income press 4.
• For help with jacksonhewitt.com online tax prep or MyJH account press 5.
• For questions about Jackson Hewitt tax debt resolution servise press 6.
• For questions about attending Jackson Hewitt tax school press 7.
• To be transferred to the next available national client care representative press 0.

Jackson Hewitt Customer Service Hours

Live customer service representatives are available from 8am to Midnight EST Monday-Friday, from 10am to 7pm EST Saturday-Sunday.

Jackson Hewitt Customer Service Phones

• Jackson Hewitt customer service phone number is 1-800-234-1040. Live customer service representatives are available from 8am to Midnight EST Monday-Friday, from 10am to 7pm EST Saturday-Sunday.
• If you observe or become aware of a violation of the federal Internal Revenue Code, state law, or any other unlawful or unethical conduct relating to the preparation of your tax return, or you suspect tax preparer fraud you need to dial 1-855-718-4689.

Jackson Hewitt Mailing Addresses

Jackson Hewitt Tax Service, Inc.
3 Sylvan Way Suite 301
Parsippany, New Jersey 07054

Jackson Hewitt Social Networks Customer Service

• Jackson Hewitt customer service could be contacted via Jackson Hewitt Facebook page. Typically customer service replies within an hour.
• You can also reach Jackson Hewitt support via Jackson Hewitt Twitter page
• You can view latest Jackson Hewitt videos on Jackson Hewitt Youtube page

Jackson Hewitt Live Chat Support

You can start a live chat session with a Jackson Hewitt Support Agent on the Jackson Hewitt Contact page by clicking the “Chat Now” button. Chat is available from 8am to Midnight EST Monday-Friday, from 10am to 7pm EST Saturday-Sunday.

Jackson Hewitt support e-mail

Jackson Hewitt doesn’t offer live support via e-mail. Best way to contact Jackson Hewitt is to call them at 1-800-234-1040.

Jackson Hewitt Help Center

You can see more information about Jackson Hewitt on the Jackson Hewitt Help Center page.

Jackson Hewitt Opening Hours

Monday 8am to Midnight EST
Tuesday 8am to Midnight EST
Wednesday 8am to Midnight EST
Thursday 8am to Midnight EST
Friday 8am to Midnight EST
Saturday 10am to 7pm EST
Sunday 10am to 7pm EST