How to Talk to a Live Person in Microsoft Customer Service

If you need to contact a live person in Microsoft customer service you need to dial 1-877-696-7786 or 1-800-642-7676 (Live customer service representatives are available from 5am to 9pm Monday-Friday, from 6am to 3pm Saturday-Sunday closed.). This number is available 24 hours a day. To speak with a live agent, you need to press 3 at the first prompt, then say “other” or press 6 at the second prompt and say “other” or press 6 at the third. After that, you need to stay on the line and the automated phone system will connect you to a live customer service agent from Microsoft (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other available options:

  • For questions before you buy or a purchase a product from Microsoft store press 1.
  • For order status, billing, shipping or refunds press 2.
  • For technical support press 3

If you press 3 in the above menu you will get the following sub-menu:

  • For questions about Xbox say “Xbox” or press 1.
  • For questions about Surface product say “Surface” or press 2.
  • For questions about Office say “Office” or press 3.
  • For questions about Windows say “Windows” or press 4.
  • For questions about cell phones say “cell phones” or press 5.
  • For questions about other products say “other” or press 6.

Then if you press 6 in the above menu you will get the following sub-menu:

  • For questions about Interner Explorer say “Interner Explorer” or press 1.
  • For questions about Microsoft Band say “Microsoft Band” or press 2.
  • For questions about MSN say “MSN” or press 3.
  • For questions about Outlook.com say “Outlook.com” or press 4.
  • For questions about One drive say “One drive” or press 5.
  • For questions about other products say “other” or press 6.

Microsoft Service Options

Microsoft Customer Service Hours

Microsoft live customer service agents are available 24 hours a day via 1-877-696-7786.

Microsoft Phone Customer Service

Microsoft Social Networks Support

Microsoft Live Chat Support

You can start a chat session with a Microsoft Support Agent on the site https://support.microsoft.com/en-us/contactus/┬áby clicking the “Open Get Help app” button.

Microsoft Opening Hours

24 hours a day seven days a week.

Microsoft Help Center

You can get more information about Microsoft on the Microsoft Support page.

Microsoft support e-mail

To email Microsoft use the following Microsoft contact form

Questions and Answers

Is 24/7 customer service available from Microsoft?

Yes, Microsoft provides 24/7 customer service via 877-696-7786 phone number.

What is 1-800 Telephone Number for Microsoft

Microsoft 1-800 customer service telephone contact number is 877-696-7786.

How to talk to a human in Microsoft

You can follow instructions at the beginning of this article to learn how to quickly get to a human in Microsoft.