How to Talk to a Live Person in Microsoft Customer Service

If you need to contact a live person in Microsoft customer service you need to dial 1-877-696-7786 or 1-800-642-7676 (Live customer service representatives are available from 5am to 9pm Monday-Friday, from 6am to 3pm Saturday-Sunday closed.). This number is available 24 hours a day. To speak with a live agent, you need to press 3 at the first prompt, then say “other” or press 6 at the second prompt and say “other” or press 6 at the third. After that, you need to stay on the line and the automated phone system will connect you to a live customer service agent from Microsoft (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other available options:

  • For questions before you buy or a purchase a product from Microsoft store press 1.
  • For order status, billing, shipping or refunds press 2.
  • For technical support press 3

If you press 3 in the above menu you will get the following sub-menu:

  • For questions about Xbox say “Xbox” or press 1.
  • For questions about Surface product say “Surface” or press 2.
  • For questions about Office say “Office” or press 3.
  • For questions about Windows say “Windows” or press 4.
  • For questions about cell phones say “cell phones” or press 5.
  • For questions about other products say “other” or press 6.

Then if you press 6 in the above menu you will get the following sub-menu:

  • For questions about Interner Explorer say “Interner Explorer” or press 1.
  • For questions about Microsoft Band say “Microsoft Band” or press 2.
  • For questions about MSN say “MSN” or press 3.
  • For questions about Outlook.com say “Outlook.com” or press 4.
  • For questions about One drive say “One drive” or press 5.
  • For questions about other products say “other” or press 6.

Microsoft Service Options

Microsoft Customer Service Hours

Microsoft live customer service agents are available 24 hours a day via 1-877-696-7786.

Microsoft Phone Customer Service

Microsoft Social Networks Support

Microsoft Live Chat Support

You can start a chat session with a Microsoft Support Agent on the site https://support.microsoft.com/en-us/contactus/┬áby clicking the “Open Get Help app” button.

Microsoft Opening Hours

24 hours a day seven days a week.

Microsoft Help Center

You can get more information about Microsoft on the Microsoft Support page.

Microsoft support e-mail

To email Microsoft use the following Microsoft contact form

Questions and Answers

Is 24/7 customer service available from Microsoft?

Yes, Microsoft provides 24/7 customer service via 877-696-7786 phone number.

What is 1-800 Telephone Number for Microsoft

Microsoft 1-800 customer service telephone contact number is 877-696-7786.

How to talk to a human in Microsoft

You can follow instructions at the beginning of this article to learn how to quickly get to a human in Microsoft.

Microsoft Headquarters

View Microsoft headquarters location on a map.

Reach Real Person in Microsoft by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Microsoft Facebook account or Microsoft Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Microsoft are provided above.

What to do if Microsoft Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Microsoft customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Microsoft Customer Service are the most accurate.

If you successfully reached a live customer service agent in Microsoft please leave your instructions in the comments section below so everyone can use it.

Microsoft Customer Ratings and Reviews

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