If you need to contact a live person in Vivint customer service you need to dial 1-855-290-3685. To speak with a live agent, you need to press 1 at the first prompt and stay on the line (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other available options:

• If you are currently a customer and would like to speak to a representative press 1.
• If you have question about becoming a new customer press 2.
• To repeat these options press 3

If you press 1 in the above menu you will get the following sub-menu:

• To report an alarm or cancel alarm dispatch press 1.
• For equipment issues press 2.
• For billing or account support press 3
• To move or cancel your service press 4

Vivint Customer Service Hours

Vivint live customer service agents are available 24 hours a day seven days a week.

Vivint Phone Customer Service

• Vivint customer service phone number is 1-855-290-3685. Live customer service agents are available 24 hours a day seven days a week.
• For Billing, Customer Service & Technical Support you need to dial 1-800-216-5232.
• For Solar Energy Support & Purchase inquiries you need to dial 1-877-404-4129.
• To purchase a system you need to dial 1-855-616-6589.

Vivint Social Networks Customer Service

• Vivint customer service could be contacted via Vivint Facebook page
• You can also reach Vivint support via Vivint Twitter page
• You can view latest Vivint videos on Vivint Youtube page
• You can view latest Vivint photos on Vivint Instagram page

Vivint Live Chat Support

You can start a live chat session with a Vivint Support Agent on the Vivint Contact page by clicking the “Support chat” button.

Vivint support e-mail

Media Inquiries: [email protected]

Vivint Mailing Addresses

Billing:
62992 Collections Drive
Chicago, IL 60693-0629