How to Talk to a Live Person in DHL Customer Service

If you need to contact a live person in DHL customer service you need to dial 1-800-225-5345. To speak with a live agent, you need to say “representative” or press 0 and then stay on the line (typical waiting time is about 2-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you want DHL to pick up the shipment at a specific address say “schedule a pick up” or press 1.
  • If you have a DHL tracking number and want to find out the status of a shipment say “track a package” or press 2.
  • To find out how long it will take or how much it will cost to ship your package say “get a requote” or press 3.
  • To find the nearest place we can drop off a package say “find a drop off location” or press 4.
  • For anything else such as a billing question or delivery notice say “help with something else” or press 5.
  • If you want to speak with representative say “representative” or press 0.

DHL Customer Service Hours

DHL live customer service agents are available from 5am to 9pm MST Monday-Friday, from 6am to 5pm MST Saturday, Sunday closed.

DHL Express Customer Service Phones

  • DHL Express customer service phone number is 1-800-225-5345.
  • To Attempted Delivery Notices you need to dial 1-888-273-8876.
  • For Billing Assistance you need to dial 1-800-722-0081.
  • For Claims Department you need to dial 1-800-273-4530.
  • For Clearance On Demand you need to dial 1-866-915-5700.
  • For Dangerous Goods you need to dial 1-866-817-3794.
  • For Service Point Partners you need to dial 1-844-697-7377.
  • For Technical Support you need to dial 1-800-527-7298.
  • For DHL eCommerce you need to dial 1-800-805-9306.
  • For DHL Supply Chain you need to dial 1-877-272-1054.
  • For DHL Global Forwarding you need to dial 1-800-426-5962.

DHL Social Networks Customer Service

DHL UK Mailing Addresses

DHL eCommerce Corporate Office:
DHL eCommerce
2700 South Commerce Parkway
Suite 300
Weston, FL 33331

DHL Live Chat Support

DHL doesn’t offer live chat support. Best way to contact DHL is to call them at 1-800-225-5345.

DHL support e-mail

For DHL eCommerce via [email protected]