How to Talk to a Live Person in Xcel Energy Customer Service

If you need to speak to a live customer service representative in Xcel Energy customer service you need to dial 1-800-895-4999. To speak with a live agent, you need to stay on the line (typical waiting time is about 2-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are calling about your home or apartment say “one”.
  • If you are calling about your business say “two”.
  • For Spanish say “three”.

Xcel Energy Customer Service Hours

Live customer service representatives from Xcel Energy are available 24 hours a day seven days a week.

Xcel Energy Phone Customer Service

  • Xcel Energy customer service phone numbers is 1-800-895-4999. Live customer service representatives are available 24 hours a day seven days a week.
  • For Electrical Outage you need to dial 1-800-895-1999.
  • For Gas Emergency you need to dial 1-800-895-2999.
  • For Business Customer Service you need to dial 1-800-481-4700.
  • For Builder’s Call Line you need to dial 1-800-628-2121.
  • To Call Before You Dig you need to dial 811.

Xcel Energy Social Networks Customer Service

Xcel Energy Live Chat Support

Xcel Energy doesn’t offer live chat support. Best way to contact Xcel Energy is to call them at 1-800-895-4999.

Xcel Energy Mailing Addresses

General Correspondence:
Xcel Energy
414 Nicollet Mall
Minneapolis, MN 55401

Account Related Requests or Questions
Xcel Energy
P.O. Box 8
Eau Claire, WI 54702-0008

Send Your Payment
Xcel Energy
P.O. Box 9477
Minneapolis, MN 55484-9477

Xcel Energy Online Help Center

You can search more information about Xcel Energy on the Xcel Energy Help Page.

Xcel Energy support e-mail

For all inquiries via [email protected]

Xcel Energy Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm