If you need to contact a live person in Windstream customer service you need to dial 1-800-347-1991. To speak with a live agent, you need to press 2 (to ask about becoming our customer), then press 1 (to ask about service for your home) and stay on the line (typical waiting time is about 1-2 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
First phone menu:
- If you are already a Windstream customer press 1.
- To ask about becoming our customer press 2.
- To check order status press 3.
Second phone menu:
- To ask about service for your home press 1.
- To ask about service for your business press 2.
Windstream Customer Service Hours
Live customer service representatives from Windstream are available 24 hours a day seven days a week.
Windstream Customer Service Phones
- Windstream customer service phone number is 1-800-347-1991.
- For Sales you need to dial 1-866-445-8084. Live customer service agents are available Monday-Friday from 7:30am through 8pm, Saturday from 8:30am through 6pm EST.
- For Customer Service & Billing you need to dial 1-800-347-1991. Live customer service agents are available Monday-Friday from 7am through 8pm, Saturday from 8:30am through 5pm EST.
- For Order Status you need to dial 1-800-481-5441. Live customer service agents are available Monday-Friday from 9am through 7pm EST.
- For Payment Arrangements you need to dial 1-800-537-7755. Live customer service agents are available Monday-Friday from 7am through 8pm, Saturday from 8:30am through 5pm EST.
- To Order Support you need to dial 1-855-439-2889. Live customer service agents are available Monday-Friday from 8am through 7pm EST.
- For Business & Wholesale Customer Support you need to dial 1-800-600-5050.
Windstream Social Networks Customer Service
- Windstream customer service could be contacted via Windstream Facebook page. Typically customer service replies within an hour.
- You can also reach Windstream support via Windstream Twitter page
Windstream Live Chat Support
You can start a live chat session with a Windstream Support Agent on the Windstream Support page by clicking the “Chat Now” or “Start Chatting”. Live Chat is available Monday-Friday from 7am through 8pm, Saturday from 8:30am through 5pm ET.
Windstream support email
To contact Windstream via email use the following Windstream contact form by clicking the “Reach Out” button.
Windstream Opening Hours
You can find more information about Windstream opening hours on the Windstream Locations Page.
View Windstream headquarters location on a map.
Reach Real Person in Windstream by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Windstream Facebook account or Windstream Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Windstream are provided above.
What to do if Windstream Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Windstream customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Windstream Customer Service are the most accurate.
If you successfully reached a live customer service agent in Windstream please leave your instructions in the comments section below so everyone can use it.