How to Talk to a Live Person in Western Union Customer Service

If you need to speak to a live customer service representative in Western Union customer service you need to dial 1-800-325-6000. After that press 2 and say “More options” for the next two prompts. After that say “Operator”. You will be asked to tell which subject your call is about. Once you tell it you will get connected to a live customer service representative.
For your convenience below are main menus of Western Union automated voice system:

Are you calling to check status of money sent?

  • Press 1 for Yes
  • Press 2 for No

Main Menu:

  • Change or cancel a money transfer
  • Returning a call from western union
  • Send money or make a payment
  • For gold membership or available rewards
  • Find an agent location
  • More options

Main Menu continued:

  • Check status
  • Lookup fees for exchange rates
  • Information on money orders
  • Report issues on previous transactions
  • Consumer fraud information
  • More options

Main Menu continued:

  • Prepaid cards
  • Main menu
  • Operator

Operator prompt menu:

  • Send money
  • Make a change
  • Fees and exchange rates
  • Find an agent location
  • None of these

Western Union Customer Service Options

Western Union Customer Service Hours

Western Union customer service live representatives are available 24 hours a day 7 days a week.

Western Union Phone Numbers

For Western Union customer service dial 1-800-325-6000.

For Western Union website customer service dial 1-877-989-3268.

For Western Union TTY users dial 1-800-877-8973.

For Western Union Money Order dial 1-800-999-9660.

For Western Union MyWU/Gold Card Rewards Program dial 1-877-984-0469.

MyWU Gold Card “Goldline” Access Number is 1-888-628-8862.

Western Union Social Networks Customer Service

Western Union Live Chat

You can live chat with a Western Union customer service representative on Western Union Live Chat page. Live chat is available 9.30am–12am EST Monday through Friday and 11am–11pm EST Saturday and Sunday.

Western Union Mailing Addresses

Customer Care:
Western Union Financial Services, Inc.
P.O. Box 6036
Englewood, CO 80155

Corporate Headquarters
P.O. Box 6036
Englewood, CO 80155

Customer Care – Corporate Handling
Attn: Executive Resolutions Department
P.O. Box 6036
Englewood, CO 80155

Corporate Community Development
How to apply:
Written proposals may be submitted to:
Community Relations Manager
P.O. Box 6992
Greenwood Village, CO 80155-6992
Fax +1-720-332-4753