How to Talk to a Live Person in Western Union Customer Service

If you need to speak to a live customer service representative in Western Union customer service you need to dial 1-800-325-6000. After that press 2 and say “More options” for the next two prompts. After that say “Operator”. You will be asked to tell which subject your call is about. Once you tell it you will get connected to a live customer service representative.
For your convenience below are main menus of Western Union automated voice system:

Are you calling to check status of money sent?

  • Press 1 for Yes
  • Press 2 for No

Main Menu:

  • Change or cancel a money transfer
  • Returning a call from western union
  • Send money or make a payment
  • For gold membership or available rewards
  • Find an agent location
  • More options

Main Menu continued:

  • Check status
  • Lookup fees for exchange rates
  • Information on money orders
  • Report issues on previous transactions
  • Consumer fraud information
  • More options

Main Menu continued:

  • Prepaid cards
  • Main menu
  • Operator

Operator prompt menu:

  • Send money
  • Make a change
  • Fees and exchange rates
  • Find an agent location
  • None of these

Western Union Customer Service Options

Western Union Customer Service Hours

Western Union customer service live representatives are available 24 hours a day 7 days a week.

Western Union Phone Numbers

For Western Union customer service dial 1-800-325-6000.

For Western Union website customer service dial 1-877-989-3268.

For Western Union TTY users dial 1-800-877-8973.

For Western Union Money Order dial 1-800-999-9660.

For Western Union MyWU/Gold Card Rewards Program dial 1-877-984-0469.

MyWU Gold Card “Goldline” Access Number is 1-888-628-8862.

Western Union Social Networks Customer Service

Western Union Live Chat

You can live chat with a Western Union customer service representative on Western Union Live Chat page. Live chat is available 9.30am–12am EST Monday through Friday and 11am–11pm EST Saturday and Sunday.

Western Union Mailing Addresses

Customer Care:
Western Union Financial Services, Inc.
P.O. Box 6036
Englewood, CO 80155

Corporate Headquarters
P.O. Box 6036
Englewood, CO 80155

Customer Care – Corporate Handling
Attn: Executive Resolutions Department
P.O. Box 6036
Englewood, CO 80155

Corporate Community Development
How to apply:
Written proposals may be submitted to:
Community Relations Manager
P.O. Box 6992
Greenwood Village, CO 80155-6992
Fax +1-720-332-4753

Western Union Headquarters

View Western Union headquarters location on a map.

Reach Real Person in Western Union by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Western Union Facebook account or Western Union Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Western Union are provided above.

What to do if Western Union Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Western Union customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Western Union Customer Service are the most accurate.

If you successfully reached a live customer service agent in Western Union please leave your instructions in the comments section below so everyone can use it.

Western Union Customer Ratings and Reviews