If you need to speak to a live customer service representative in Welsh Water customer service you need to dial 0800-052-0145. To speak with a live agent, you need to stay on the line (typical waiting time is about 15-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you have a water meter press 1.
• If you don’t have a water meter press 2.
• If you’re not sure press 3.
• To hear these options again press the star key.

Welsh Water Customer Service Hours

Live customer service representatives from Welsh Water are available from 8am to 6pm Monday-Friday, from 9am to 1pm Saturday, Sunday closed.

Welsh Water Customer Support Phones

• Welsh Water Customer Support Phone is 0800-052-0145. Live customer service representatives from Welsh Water are available from 8am to 6pm Monday-Friday, from 9am to 1pm Saturday, Sunday closed.
• For Water Emergencies you need to dial 0800-052-0130. Live customer service representatives are available 24/7.
• For Sewer Flooding & Sewerage Emergencies you need to dial 0800-085-3968. Live customer service representatives are available 24/7.
• For Call Developer Services you need to dial 0800-917-2652. Live customer service representatives are available from 8:30am to 5pm Monday-Friday, Saturday-Sunday closed.
• To Call About Your Meter, Meter Reading or Bill you need to dial 0800-052-0140. Live customer service representatives from Welsh Water are available from 8am to 6pm Monday-Friday, from 9am to 1pm Saturday, Sunday closed.

Welsh Water Social Networks Customer Service

• Welsh Water customer service could be contacted via Dwr Cymru Welsh Water Facebook page. Typically Welsh Water customer service representative replies within an hour. Live customer service representatives are available from 8am to 8pm Monday-Friday, from 8am to 1:30pm Saturday, Sunday closed.
• You can also reach Welsh Water support via Welsh Water Twitter page. Live customer service representatives are available from 8am to 8pm Monday-Friday, from 8am to 1:30pm Saturday, Sunday closed.
• You can message a live customer service representative using Welsh Water Linkedin page

Welsh Water Mailing Addresses

Developer Services:
Dŵr Cymru Welsh Water
PO Box 3146
Linea
Fortran Road
Cardiff
CF30 0EH

Welsh Water Live Chat Support

If you would like to speak to a live customer service representative in Welsh Water customer support by chat you need to go to the Welsh Water contact page. Choose the “General Enquiries”, press the “Live Chat”, then choose the question you are inquiring about and press the “Live Chat” blue button.

Welsh Water support e-mail

If you would like to speak to a live customer service representative in Welsh Water customer support by email you need to go to the Welsh Water contact page. Choose the “General Enquiries”, press the “Email Us”, then choose the question you are inquiring about, press the “Take me There” blue button and fill in the form.

Welsh Water Help Center

• You can get more information about Welsh Water Customers on the Welsh Water Customers Support page.

Welsh Water Opening Hours

Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday 9am to 1pm
Sunday closed

Welsh Water Headquarters

View Welsh Water headquarters location on a map.

Reach Real Person in Welsh Water by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Welsh Water Facebook account or Welsh Water Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Welsh Water are provided above.

What to do if Welsh Water Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Welsh Water customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Welsh Water Customer Service are the most accurate.

If you successfully reached a live customer service agent in Welsh Water please leave your instructions in the comments section below so everyone can use it.