How to Talk to a Live Person in Washington Gas Customer Service

If you need to speak to a live customer service representative in Washington Gas customer service you need to dial 1-844-927-4427. To speak to a live agent, you need to press 1 (for English), then press 6 and stay on the line (typical waiting time is about 10-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To report a gas leak or other natural gas emergency press 1.
  • If you would like to make a payment, set up a payment arrangement or have questions about your bill press 2.
  • If you would like to start or stop service press 3.
  • If you would like to make changes to your account press 4.
  • If you would like to speak with a customer advocate press 6.
  • If you are a Virginia customer and would like to learn more about the Virginia weather normalization adjustment WNA press star.
  • To repeat the menu options press 7.

Washington Gas Customer Service Hours

Live customer service representatives from Washington Gas are available from 8am to 9pm Monday-Friday, from 8am to 4:30pm Saturday, Sunday closed.

Washington Gas Customer Service Phones

  • Washington Gas customer service phone number is 1-844-927-4427. Live customer service representatives from Washington Gas are available from 8am to 9pm Monday-Friday, from 8am to 4:30 pm Saturday, Sunday closed.
  • For Customer Service and Billing Shenandoah Valley, VA you need to dial 1-800-566-7436.
  • To opt-out of Check Conversion Program you need to dial 1-888-862-4422.
  • For Telecommunications Relay Service/TTYTTD you need to dial 1-800-735-2258.
  • For Damage Prevention/Call Before You Dig you need to dial 1-800-428-5364.
  • For Gas Theft Hotline you need to dial 1-703-750-4570.
  • For Converting to Natural Gas you need to dial 1-703-941-4328.
  • For Interruptible Service you need to dial 1-703-750-4773.
  • For Employment Opportunities you need to dial 1-866-255-9983.

Washington Gas Social Networks Customer Service

Washington Gas Mailing Addresses

Billing and Account Inquiries Mailing Address:
Washington Gas
Attn: Customer Care
6801 Industrial Road
Springfield, VA 22151

Pay-By-Mail Address:
Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047

Washington Gas Light Company:
Attn: Telesales Department
6801 Industrial Road, 3rd Floor
Springfield, VA 22151

Washington Gas Springfield Center:
6801 Industrial Road
Springfield, VA 22151

Shareholder Inquiries:
P.O. Box 358015
Pittsburgh, PA 15252-8015

Washington Gas Live Chat Support

Washington Gas doesn’t offer live chat support. The best way to contact Washington Gas is to call them at 1-844-927-4427.

Washington Gas support e-mail

Washington Gas Help Center

You can get more information about Washington Gas on the Washington Gas Support page.

Washington Gas Opening Hours

Monday 8am to 9pm
Tuesday 8am to 9pm
Wednesday 8am to 9pm
Thursday 8am to 9pm
Friday 8am to 9pm
Saturday 8am to 4:30pm
Sunday closed