If you need to speak to a live customer service representative in VyStar you need to dial 1-904-777-6000 or 1-800-445-6289. To speak with a live agent, you need to press 9 (to speak with a representative) and stay on the line (typical waiting time is about 5-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For assistance with online and mobile banking press 1.
• To report a lost or stolen debit, credit, or ATM card press 2.
• For assistance with mortgages, the collection now known as member solutions or loans press 3.
• If you know your party’s extension or directly by name press 4.
• To use Magic Touch our automated phone system press 5.
• For assistance with business services or investment services press 6.
• For general inquiries like account balances, deposit or credit card and loan payments press 7.
• To speak with a representative press 9.
• To repeat this menu press pound.

VyStar Customer Service Hours

Live customer service representatives from VyStar are available from 7am to 7pm Monday-Sunday.

VyStar Customer Support Phones

• VyStar Customer Support Phone is 1-904-777-6000 or 1-800-445-6289. Live customer service representatives from VyStar are available from 7am to 7pm Monday-Sunday.
• For TDD Telephone Service you need to dial 1-904-908-2320 or 1-888-872-5738.
• To Speak to a Licensed Agent you need to dial 1-877-997-2221.

VyStar Social Networks Customer Service

• VyStar customer service could be contacted via VyStar Facebook page. Typically VyStar customer service representative replies within an hour.
• You can also reach VyStar support via VyStar Twitter page
• You can view latest VyStar photos on VyStar Instagram page
• You can view latest VyStar videos on VyStar Youtube page
• You can message a live customer service representative using VyStar Linkedin page

VyStar Mailing Addresses

Loan Payments
VyStar Credit Union
P.O. Box 75058
Chicago, IL 60675-5058

Loan Payoffs
VyStar Credit Union
P.O. Box 45085
Jacksonville, FL 32232-5085

Overnight Delivery: Loan Payoffs
VyStar Credit Union
76 S. Laura Street
Jacksonville, FL 32202

VyStar Live Chat Support

You can start a live chat session with a VyStar Support Agent on the VyStar Support page. To speak with a live agent, you need to press the “VyChat online” button in the right of the page. Chat is available from 7am to 7pm Monday-Sunday.

VyStar support e-mail

• For Insurance information send an e-mail to [email protected]

VyStar Fax Number

VyStar does not have a fax number. Instead you can use 1-800-445-6289 phone number to contact VyStar.

VyStar Help Center

• You can get more information about VyStar Customers on the VyStar Customers Support page.

VyStar Opening Hours

Monday 7am to 7pm
Tuesday 7am to 7pm
Wednesday 7am to 7pm
Thursday 7am to 7pm
Friday 7am to 7pm
Saturday 7am to 7pm
Sunday 7am to 7pm