How to Talk to a Live Person in VSP Direct Customer Service

If you need to contact a live person in VSP Direct customer service department, you need to dial 1-800-785-0699 or 1-855-401-2013.

  • If you use 1-855-401-2013, to talk with a live agent, you need to stay on the line (typical waiting time is about 1-2 minutes).
  • If you use 1-800-785-0699, to talk with a live agent, you need to press 2 at the main menu and stay on the line (typical waiting time is about 1-2 minutes).
  • Alternatively, you can use the following other options available in the customer service phone menu:

    • If you are currently a VSP member calling about an existing plan press 1.
    • If you are calling to enroll or want to learn more about VSP individual insurance press 2.

VSP Direct Customer Service Hours

Live customer service representatives from VSP Direct are available from 7am to 7pm CST Monday-Sunday.

VSP Direct Phone Customer Service

  • VSP Direct customer service phone numbers are 1-800-785-0699 and 1-855-401-2013. Live customer service representatives from VSP Direct are available from 7am to 7pm CST Monday-Sunday.

VSP Direct Social Networks Customer Service

VSP Direct Live Chat Support

You can start a live chat session with a VSP Direct Support Agent on the VSP Direct Contact page by clicking the “Online Chat” button. Chat is available from 7am to 9pm CST Monday-Thursday, from 7am to 7pm CST Friday, from 9.30am to 4pm CST Saturday, Sunday closed.

VSP Direct support e-mail

VSP Direct doesn’t offer live support via e-mail. Best way to contact VSP Direct is to call them at 1-800-785-0699 or 1-855-401-2013.

VSP Direct Mailing Addresses

VSP® Individual Vision Plans
7400 Gaylord Parkway
Frisco, TX 75034

VSP Direct Help Center

You can find more information about VSP Direct on the VSP Direct Help Center page.

VSP Direct Opening Hours

Monday 7am to 9pm CST
Tuesday 7am to 9pm CST
Wednesday 7am to 9pm CST
Thursday 7am to 9pm CST
Friday 7am to 9pm CST
Saturday 9:30am to 4pm CST
Sunday Closed

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