If you need to speak to a live customer service representative in Volkswagen customer service you need to dial 1-800-822-8987. To speak with a live agent, you need to press 5 at the main menu and stay on the line (typical waiting time is about 10-20 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To speak with Volkswagen credit representative regarding vehicle payments, questions about your lease or loan or information regarding your lease or finance contract press 1.
- To speak with TDI VW diesel court settlement advocate press 2.
- To speak with the roadside assistance agent press 4.
- To speak with the customer care advocate regarding general information, a question about your vehicle press 5.
Volkswagen Customer Service Hours
Live customer service representatives from Volkswagen available from 8am to 9pm EST Monday-Friday.
Volkswagen Customer Service Phones
- Volkswagen customer service phone number is 1-800-822-8987. Live customer service representatives from Volkswagen available from 8am to 9pm EST Monday-Friday.
- For Volkswagen Credit you need to dial 1-800-428-4034. Live customer service representatives from Volkswagen available from 8am to 10pm EST Monday-Friday.
- For 24-Hour Roadside Assistance you need to dial 1-800-411-6688. Live customer service representatives are available 24 hours a day seven days a week.
Volkswagen Social Networks Customer Service
- Volkswagen customer service could be contacted via Volkswagen Facebook page. Typically Volkswagen customer service replies within an hour.
- You can also reach Volkswagen support via Volkswagen Twitter page
- You can view latest Volkswagen photos on Volkswagen Instagram page
- You can view latest Volkswagen videos on Volkswagen Youtube page
Volkswagen Mailing Addresses
PO Box 3
VW 24-Hour Roadside Assistance:
P.O. Box 9145
Volkswagen Customer CARE:
3800 Hamlin Road
Auburn Hills, MI 48326-2829
Volkswagen Live Chat Support
You can start a live chat session with a Volkswagen Support Agent on the Volkswagen Contact page by clicking a “Chat with Us” blue button.
Volkswagen support e-mail
To contact Volkswagen via e-mail use the following Volkswagen contact form by clicking “Email US”.
Volkswagen Help Center
You can see more information about Volkswagen on the Volkswagen Contact page.
Volkswagen Opening Hours
Monday 8am to 9pm EST
Tuesday 8am to 9pm EST
Wednesday 8am to 9pm EST
Thursday 8am to 9pm EST
Friday 8am to 9pm EST
View Volkswagen headquarters location on a map.
Reach Real Person in Volkswagen by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Volkswagen Facebook account or Volkswagen Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Volkswagen are provided above.
What to do if Volkswagen Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Volkswagen customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Volkswagen Customer Service are the most accurate.
If you successfully reached a live customer service agent in Volkswagen please leave your instructions in the comments section below so everyone can use it.