How to Talk to a Live Person in Volkswagen Customer Service

If you need to speak to a live customer service representative in Volkswagen customer service you need to dial 1-800-822-8987. To speak with a live agent, you need to press 5 at the main menu and stay on the line (typical waiting time is about 10-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To speak with Volkswagen credit representative regarding vehicle payments, questions about your lease or loan or information regarding your lease or finance contract press 1.
  • To speak with TDI VW diesel court settlement advocate press 2.
  • To speak with the roadside assistance agent press 4.
  • To speak with the customer care advocate regarding general information, a question about your vehicle press 5.

Volkswagen Customer Service Hours

Live customer service representatives from Volkswagen available from 8am to 9pm EST Monday-Friday.

Volkswagen Customer Service Phones

  • Volkswagen customer service phone number is 1-800-822-8987. Live customer service representatives from Volkswagen available from 8am to 9pm EST Monday-Friday.
  • For Volkswagen Credit you need to dial 1-800-428-4034. Live customer service representatives from Volkswagen available from 8am to 10pm EST Monday-Friday.
  • For 24-Hour Roadside Assistance you need to dial 1-800-411-6688. Live customer service representatives are available 24 hours a day seven days a week.

Volkswagen Social Networks Customer Service

Volkswagen Mailing Addresses

Volkswagen Credit:
PO Box 3
Hillsboro, OR
97123-0003

VW 24-Hour Roadside Assistance:
P.O. Box 9145
Medford, Massachusetts
02155

Volkswagen Customer CARE:
3800 Hamlin Road
Auburn Hills, MI 48326-2829

Volkswagen Live Chat Support

You can start a live chat session with a Volkswagen Support Agent on the Volkswagen Contact page by clicking a “Chat with Us” blue button.

Volkswagen support e-mail

To contact Volkswagen via e-mail use the following Volkswagen contact form by clicking “Email US”.

Volkswagen Help Center

You can see more information about Volkswagen on the Volkswagen Contact page.

Volkswagen Opening Hours

Monday 8am to 9pm EST
Tuesday 8am to 9pm EST
Wednesday 8am to 9pm EST
Thursday 8am to 9pm EST
Friday 8am to 9pm EST
Saturday Closed
Sunday Closed

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