If you need to talk to a live customer service representative in Virgin Mobile you need to dial 888-322-1122. After that enter your mobile number to proceed. Once you enter your mobile number select an option from the automated phone system menu which matches your request. This will get you to a live customer service representative. Please note that you won’t be able to reach live customer service representative without providing valid Virgin Mobile phone number.

For your convenience below is a main menu of Virgin Mobile automated phone system:

• If you are a new customer or if you’re calling to activate or reactivate a device press 1
• To check on a previous activation attempt press 2
• Otherwise press 3

Virgin Mobile Customer Service Hours

Live customer service representatives are available 4am-8pm PST Monday-Friday and 4am-7pm PST, Saturday and Sunday.

Virgin Mobile Customer Service Phone Numbers

• Virgin Mobile customer service phone: 888-322-1122
• Broadband2Go customer service phone: 1-877-877-8443
• Assurance Wireless customer service phone: 1-888-321-5880

Virgin Mobile Social Networks Contacts

You can message Virgin Mobile customer service team via Virgin Mobile Facebook page. Virgin Mobile customer service typically replies within hours to a Facebook message.

You can send public tweet or a private message to Virgin Mobile customer service on a Virgin Mobile Twitter page.

You can view latest Virgin Mobile Youtube videos at Virgin Mobile Youtube channel.

Virgin Mobile Live Chat

To start a live chat with Virgin Mobile card customer service navigate to Virgin Mobile live chat page and click “Chat Live Now” link on the left sidebar.

Live chat is available 8.30am-8.00pm AEDT Monday – Friday.

Virgin Mobile Email Customer Service

To contact Virgin Mobile via email navigate to Virgin Mobile email support page and fill in the fields required. Click on “Submit” button to send your e-mail request.