How to Talk to a Live Person in Virgin Media Customer Service

If you need to speak to a live customer service representative in Virgin Media customer service you need to dial 0345-454-1111. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are calling about TV, broadband or home phone press 1.
  • If you are calling about Virgin Mobile press 2.

Virgin Media Customer Service Hours

Live customer service representatives from Virgin Media are available from 8am to 9pm Monday-Friday, from 8am to 8pm Saturday, from 8am to 6pm Sunday.

Virgin Media Customer Support Phones

  • Virgin Media Customer Support Phone is 0345-454-1111. Live customer service representatives from Virgin Media are available from 8am to 9pm Monday-Friday, from 8am to 8pm Saturday, from 8am to 6pm Sunday.
  • For Virgin Media Customer Support Phone (from your Virgin Media phone or mobile) you need to dial 150.
  • For Mobile customers you need to dial 0345-600-0789.
  • For Mobile customers (from your Virgin Media mobile) you need to dial 789.
  • For RelayUK you need to dial 18001-0800-052-2164.

Virgin Media Social Networks Customer Service

Virgin Media Support Community

You can get the answers to your questions about Virgin Media on the Virgin Media Forum page. Community Support representative are available 24 hours a day seven days a week.

Virgin Media Live Chat Support

You can start a live chat session with a Virgin Media Support Agent on the Virgin Media page. To speak with a live agent, you need to press the “Chat” button.

Virgin Media support e-mail

Virgin Media doesn’t offer live support via e-mail.

Virgin Media Help Center

Virgin Media Opening Hours

Monday 8am to 9pm
Tuesday 8am to 9pm
Wednesday 8am to 9pm
Thursday 8am to 9pm
Friday 8am to 9pm
Saturday 8am to 8pm
Sunday 8am to 6pm

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